Information Technology Support Specialist

Job Description:

1. Internal User Support (IT Helpdesk)

• Receive and handle IT support requests from internal users related to hardware, software, systems, user accounts, and internal networks.

• Provide consultation and support to end users in installing, configuring, and upgrading software and systems to support daily operations.

• Troubleshoot and resolve daily IT issues, ensuring timely responses and high service quality.

2. IT Equipment & Asset Management

• Perform provisioning, retrieval, and handover of computers and IT equipment for new hires, internal transfers, and offboarding employees.

• Manage the IT asset inventory, including tracking stock levels, usage status, assigned users, and asset lifecycle.

• Coordinate the maintenance, repair, and replacement of IT equipment when required.

3. System & Basic Infrastructure Operations

• Support the management of internal network systems, servers, and security systems as assigned.

• Coordinate with IT vendors and service providers to ensure stable and secure system operations.

• Ensure compliance with information security regulations and internal control policies.

4. Reporting & Continuous Improvement

• Prepare periodic reports on IT support activities, IT assets, and system status.

• Propose processes, policies, and improvement initiatives to enhance the effectiveness of internal IT operations.

• Perform other tasks assigned by the line manager.

Job Requirements:

• College or bachelor's degree in information technology or related fields.

• At least 2 years of experience in relevant roles such as IT Support, IT Helpdesk, IT System Administrator, or equivalent.

• Good knowledge of hardware, operating systems, office software, and basic networking.

• Proficient in Microsoft Office.

• Honest, detail-oriented, and highly responsible.

• Proactive with a strong internal service mindset.

• Ability to work independently and collaboratively in a team environment.