Information Technology Support Specialist

Job Description:

1. Internal User Support (IT Helpdesk)

Receive and handle IT support requests from internal users related to hardware, software, systems, user accounts, and internal networks.

Provide consultation and support to end users in installing, configuring, and upgrading software and systems to support daily operations.

Troubleshoot and resolve daily IT issues, ensuring timely responses and high service quality.

2. IT Equipment & Asset Management

Perform provisioning, retrieval, and handover of computers and IT equipment for new hires, internal transfers, and offboarding employees.

Manage the IT asset inventory, including tracking stock levels, usage status, assigned users, and asset lifecycle.

Coordinate the maintenance, repair, and replacement of IT equipment when required.

3. System & Basic Infrastructure Operations

Support the management of internal network systems, servers, and security systems as assigned.

Coordinate with IT vendors and service providers to ensure stable and secure system operations.

Ensure compliance with information security regulations and internal control policies.

4. Reporting & Continuous Improvement

Prepare periodic reports on IT support activities, IT assets, and system status.

Propose processes, policies, and improvement initiatives to enhance the effectiveness of internal IT operations.

Perform other tasks assigned by the line manager.

Job Requirements:

College or bachelor's degree in information technology or related fields.

At least 24 years of experience in relevant roles such as IT Support, IT Helpdesk, IT System Administrator, or equivalent.

Good knowledge of hardware, operating systems, office software, and basic networking.

Proficient in Microsoft Office.

Honest, detail-oriented, and highly responsible.

Proactive with a strong internal service mindset.

Ability to work independently and collaboratively in a team environment.