Information Technology Operations Manager

IT MANAGER

JOB DESCRIPTION

A. IT ADMINISTRATION

1.DATA/BACKUP & STORAGE MANAGEMENT

2. SECURITY MANAGEMENT:

- Network security, access control, data protection

- Software admin account management (Microsoft 365...)

- IT policy creation and maintenance

3.INFRASTRUCTURE & SYSTEM MANAGEMENT:

- Servers, Wifi, CCTV, Telephone

- Network infrastructure as Firewall, VPN....

4. OAS MANAGEMENT/REPORTS

5.IT PROCUREMENT & VENDOR MANAGEMENT

B. IT HELPDESK

1. USERS ONBOARD/OFFBOARD MANAGEMENT (Laptop, Monitors, Email, Face ID, Printer, Accounts, Group mails, Group chat, Network, Folders, Fingerprint code.)

2.HARDWARE MANAGEMENT & MAINTENANCE

3.SOFTWARE INSTALL & UPDATE

4.IT REPORTS ON PERFORMANCE

C: MANAGEMENT & LEADERSHIP

1. TEAM MANAGEMENT leading and coordinating IT support team members

2. IT PROJECT MANAGEMENT planning and delivering IT-related projects (e.g., system implementations, vendor coordination)

JOB REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, or related fields.
• Minimum 5 years of experience in a related role.
• Strong knowledge of IT infrastructure, including servers, networks, firewalls, VPN, Wi-Fi, CCTV, and backup systems.
• Experience in IT security management, access control, and data protection.
• Familiar with Microsoft 365 administration, IT policies, and system management.
• Ability to manage IT projects and lead a support team effectively.
• Good problem-solving, communication, and reporting skills.

Language Requirements

• English: Intermediate
• Japanese: Nice to have