Import Documentation Executive

1-3 Years

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Early Applicant

Job Description

I. Key Responsibilities

Manage and process import shipment documentation.
Monitor shipment progress, coordinate with relevant parties, and provide timely updates to customers.
Receive and respond to customer inquiries while handling service-related issues promptly and professionally.
Maintain service quality to enhance customer satisfaction and strengthen the Company's reputation.

Ii. Job Description

Manage and process import documentation, including checking pre-alerts from overseas agents, submitting manifest data, issuing Arrival Notices (A/N) and Delivery Orders (D/O), and maintaining documentation records in accordance with Company procedures.
Accurately update shipment information, operational costs, and other related data in the Company's system.
Coordinate with shipping lines, airlines, ports, warehouses, and other relevant parties to monitor shipment status, control costs, and resolve operational issues throughout the transportation process.
Proactively provide shipment updates to customers, respond to inquiries, and support issue resolution to ensure high-quality customer service.
Monitor, verify, and process payment requests for shipment-related expenses in compliance with Company procedures.
Arrange cargo insurance certificates for shipments requiring insurance coverage upon customer request.
Collaborate with internal departments to ensure multi-service shipments are handled efficiently and delivered on schedule.
Prepare periodic shipment volume reports and other reports as assigned by the Department Manager.
Perform other duties assigned by the direct supervisor.

Iii. Job Requirements

Bachelor's or Associate's degree in Logistics, Import-Export, Economics, or other related fields.
At least 1–2 years of experience in a similar position within the Logistics or Freight Forwarding industry.
Chinese language proficiency is an advantage.
Strong communication, negotiation, problem-solving, and decision-making skills.
Proficient in Microsoft Office and other job-related software.
Good command of English for daily business communication.
Ability to work independently as well as collaboratively in a team environment.
Detail-oriented, proactive, responsible, and able to work effectively under pressure.
Strong sense of confidentiality and compliance with Company policies and procedures.

Iv. Benefits

Competitive Compensation & Performance Recognition: Attractive salary with regular performance reviews. Total annual bonus of 3–8 months salary (13th-month bonus & KPI bonus), plus Sales Bonus (if applicable) and holiday/birthday bonuses.
Flexible & Supportive Working Environment: A workplace that promotes work-life balance and enables employees to perform at their best.
Comprehensive Benefits: Full statutory Social, Health, and Unemployment Insurance, private healthcare insurance, annual leave, continuous learning opportunities, and a clear career development path.
Transparent & Empowering Culture: Performance-based evaluation where high performers are recognized and rewarded with fast career growth opportunities.
Comfortable Workplace: Modern office with an in-house canteen and a fully equipped, employee-friendly working environment.
Employee Engagement & Well-being: Domestic and international company trips, annual health check-ups, Year-End Party, and various internal activities.
Rewarding Performance Culture: Most employees receive 3–5 months bonus annually, while top performers may earn significantly more based on their contributions. We are looking for people who aspire to grow with the Company—not just complete the job.

V. WORKING HOURS