Import Customer Service Executive

1-3 Years

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Early Applicant

Job Description

I. MAIN ROLES

Advise and propose optimal logistics solutions regarding pricing, schedules, procedures, and transportation plans for customers and the Sales team.
Monitor shipments and promptly handle arising issues to ensure the best customer service experience.
Build and maintain strong relationships with customers and overseas agents, contributing to service quality improvement and enhancing the brand image of REAL LOGISTICS.

Ii. Job Description

Check and negotiate Air/Sea freight rates with shipping lines, airlines, and overseas agents; compare, analyze, and propose the most cost-effective and suitable solutions.
Support the Sales team in preparing quotations, providing logistics solutions, and arranging shipment schedules for Freehand cargo.
Arrange bookings, monitor shipment progress, and handle any issues arising throughout the transportation process.
Coordinate with the Logistics team to advise on import procedures, check buying rates, and provide agent quotations for DAP, DDP, DDU, and other designated shipments.
Proactively update shipment status and cooperate with relevant departments to respond promptly to customer requests.
Manage customer and overseas agent databases; maintain and develop long-term business relationships.
Support the Accounting team in monitoring outstanding payments and following up on receivables.
Handle shipment-related issues, propose appropriate solutions, and prepare periodic reports on workload, shipment volume, and KPIs.
Contribute ideas to improve workflows and enhance the overall effectiveness of the team.
Perform other tasks assigned by the Manager.

Iii. Job Requirements

College or Bachelor's degree in Logistics, Import-Export, Economics, or related fields.
Minimum 1–2 years of experience in Import Customer Service or equivalent positions.
Chinese language skills are preferred.
Good English communication skills.
Strong communication, coordination, negotiation, and problem-solving abilities.
Proficient in Microsoft Office applications.
Careful, responsible, proactive, and able to work well under pressure.
Eager to learn and committed to long-term career development in the Logistics industry.

Iv. Benefits

Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses.
Flexibility for Efficiency: A supportive environment that promotes work-life balance.
Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.
Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly.
Modern Workspace: Internal canteen, comfortable working environment, and full amenities.
Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.
Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.

V. WORKING HOURS