The HR Operations Manager is responsible for leading and managing end-to-end HR operations across F&B brands under EW Group. This role ensures effective execution of HR processes, manpower planning, employee lifecycle management, compliance, including store audit activities, and operational HR support to drive business performance and workforce stability.
This position collaborates closely with Group HR CoEs to ensure alignment and effective implementation of HR strategies, policies, frameworks, and initiatives across the Business Units.
Key responsibilities
1. HR Operations & Workforce Management
- Lead and oversee daily HR operations across F&B brands and outlets within the Business Unit.
- Ensure smooth execution of core HR processes, including onboarding, employee movement, attendance, payroll coordination, contract administration, disciplinary actions, and offboarding.
- Monitor workforce productivity, manpower utilization, and overall HR operational effectiveness.
- Support workforce planning initiatives during expansion, restructuring, and operational changes.
2. Recruitment & Talent Support
- Lead and manage end-to-end recruitment processes for Store Operations and assigned Overhead positions within the Business Units.
- Partner with Operations leaders and Hiring Managers to identify manpower needs and ensure timely hiring fulfillment.
- Collaborate closely with Group TA team to strengthen candidate pipeline and hiring effectiveness.
- Monitor recruitment performance including hiring lead time, fulfillment rate, turnover, and manpower gaps.
3. Compensation & Benefits, Employee Relations & Engagement
- Coordinate with Group C&B regarding payroll processing, benefits administration, salary adjustments, and employee movement updates.
- Monitor compliance related to working hours, overtime, leave management, and labor regulations.
- Handle employee relations matters, grievances, disciplinary cases, and labor issues in a professional and timely manner.
- Provide coaching and guidance to line managers on people management practices and HR policies.
- Drive employee engagement, retention initiatives, and internal communication to strengthen workforce stability and operational culture.
4. HR Governance, Store Audit & Legal Administration
- Lead the implementation, communication, and continuous improvement of HR policies, procedures, and operational guidelines across Store Operations and Business Unit functions.
- Lead and oversee Store Audit activities to ensure compliance with operational standards, workforce practices, and company policies.
- Monitor audit findings, operational risks, and compliance trends, and drive corrective action plans across outlets
- Lead legal administrative matters, including permits, statutory documentation, regulatory submissions, and compliance requirements across the BUs
- Liaise with relevant authorities and internal stakeholders on legal administrative matters, ensuring timely renewal, maintenance, and submission of required documents.
5. HR Reporting & Business Partnership
- Prepare and analyze HR reports including headcount, turnover, absenteeism, recruitment progress, labor cost, and manpower trends.
- Provide HR insights and recommendations to support business decision making and workforce effectiveness.
- Support implementation of HR initiatives, governance improvements, and change management activities across brands.
Job Requirements:
Education/ Training Qualifications
Bachelor's Degree in Human Resources, Business Administration, or related disciplines.
Experience
- 7+ years of HR experience with at least 2 years in a managerial role.
- Preferably from F&B, retail, hospitality, or multi-site operational environments.
Knowledge & Skills
- Strong knowledge of HR operations, employee lifecycle management, in multi-site / F&B or retail environment.
- Strong understanding of Vietnam Labor Law and operational HR practices.
- Hands-on experience managing operational workforce and fast-paced business environments.
- Experience in workforce governance, policy implementation, and operational audit practices is an advantage.
- Change management experience, including leading or supporting HR policy rollout, operational changes, or organizational initiatives across multiple stakeholders.
- Strong stakeholder management, problem-solving, and communication skills.
- Proficient in Microsoft Office and HR systems.
Other special requirements (if any):
- Willingness to travel to store locations as required
