Company Description
Founded in 2016, PACC Group operates BA GÁC, a Vietnamese Grill & Beer Garden, and FIREWORKS BBQ, a New-School BBQ social dining concept. Guided by People, Action, Creativity and Customer, we build capable teams that deliver consistent quality and memorable guest experiences.
Role Overview
The HRBP partners with business and Operations leaders to strengthen restaurant teams, with recruitment and people development as the primary focus. This hands-on role combines hiring, onboarding and capability building with performance management, employee relations and C&B oversight.
Location: Ho Chi Minh City, Vietnam
Employment type: Full-time, on-site, with regular work across restaurant locations.
Key ResponsibilitiesTalent Acquisition and Onboarding
- Translate workforce plans and approved headcount into recruitment priorities; lead end-to-end hiring for frontline, supervisory and management positions.
- Build candidate pipelines and practical selection standards with hiring managers. Coordinate structured onboarding and 30–60–90-day reviews to improve job readiness and early retention.
Learning and People Development
- Identify capability gaps through restaurant observations, operating results and guest feedback. Partner with Operations, Kitchen and Bar leaders to develop practical, brand-specific training and competency assessments.
- Strengthen on-the-job training, internal trainers and managers coaching skills. Build career pathways and succession plans, measuring progress through demonstrated workplace capability.
Performance and Workforce Effectiveness
- Help managers establish clear expectations, conduct regular performance conversations and implement improvement plans.
- Review staffing, productivity and labor costs with Operations, balancing business needs, employee workload and service standards.
Employee Experience and Relations
- Maintain close contact with restaurant teams; address concerns, support conflict resolution and promote fair, consistent management practices.
- Analyze turnover and agree corrective actions with managers, embedding PACC's values throughout the employee journey.
Rewards, HR Operations and Analytics
- Partner with leadership, Finance and C&B support on compensation, benefits and recognition; oversee the accuracy and timeliness of HR records and payroll inputs.
- Support labor compliance and use HR data, digital tools and AI responsibly to improve decisions and simplify processes.
HRBP leads recruitment and coordinates development systems; operational managers remain accountable for technical standards, daily coaching and team performance.
Qualifications
- Bachelor's degree and at least five years of relevant HR experience, preferably in F&B, hospitality, retail or multi-site services.
- Hands-on experience in recruitment and employee development, including onboarding or workplace training.
- Understanding of restaurant operations, labor productivity and the connection between employee capability and guest experience.
- Strong communication, coaching, stakeholder management and conflict-resolution skills.
- Working knowledge of Vietnamese labor regulations, social insurance and payroll practices.
- Proficiency in Excel/Google Sheets, data analysis and digital tools; sound confidentiality practices and strong follow-through.
Success Measures
- Recruitment quality and timeliness, new-hire retention, time to job proficiency, training application, management capability and succession readiness—alongside effective, compliant HR operations.
