Position Summary
JOB PURPOSE
An L&D Specialist designs and delivers programs that help employees build skills, improve performance, and grow in their careers, while aligning with the organization's strategic goals. They assess workforce needs, develop and implement training initiativesfrom workshops and e-learning to coaching and leadership developmentand measure their impact to support both engagement and business outcomes.
MAIN DUTIES
- Learning needs assessment: Identify development needs through employee performance reviews, feedback surveys, skills gap analysis, and conversations with managers and employees.
- Program design and delivery: Create and deliver learning programs that meet employee and business needs, using formats such as workshops, virtual classrooms, e-learning, and blended learning.
- Content development: Develop and curate learning materials, job aids, toolkits, and other resources that support on-the-job learning and long-term growth.
- Technology and systems management: Oversee learning platforms like LMS systems, ensuring accurate tracking, smooth delivery, and a user-friendly learning experience.
- Measurement and improvement: Track participation, gather feedback, and assess outcomes to evaluate the effectiveness of learning initiatives and make data-driven improvements.
- Onboarding and early-career support: Contribute to onboarding programs and learning experiences that help new hires ramp up and early-career employees build foundational skills.
- Leadership development: Support leadership training and mentoring initiatives that prepare current and future leaders for expanded roles.
- Culture of continuous learning: Promote practical, accessible, and career-aligned development opportunities across the organization to help foster a learning-first mindset.
- Stakeholder collaboration: Partner with HR, managers, and leadership to ensure learning strategies align with talent priorities and business goals.
- Trends and innovation: Stay informed about the latest in L&D, such as AI-powered platforms, microlearning, and personalized learning, to keep programs relevant and practical.
Key Accountabilities
- Training Needs Analysis: Identifying skill gaps and development opportunities within the organization.
- Program Design and Delivery: Developing relevant training content and delivering sessions to employees.
- Employee Development and Coaching: Supporting the development of people management and leadership skills.
- Learning Technology and Systems Management: Managing and optimizing learning management systems.
- Effectiveness Measurement: Analysing training outcomes and providing reports on the impact of training programs.
- Stakeholder consultation and Partnership: Building relationships with department heads and subject matter experts to align learning initiatives with business goals.
Jobholder Requirements
- Bachelor's degree or higher in Education, Business Administration, Human Resource Management, or related fields.
- Minimum 2 years of experience in a similar position.
- English proficiency (listening, speaking, reading, writing).
- Strong computer skills (MS Office and relevant HR/Training tools).
KEY COMPETENCIES
- Communication & presentation
- Planning & organizing
- Data analytics (or an ability to work with metrics)
- Analytical thinking
- Problem-solving
- Coaching & training delivery
- Teamwork
- Instructional/teaching skills
- Relationship-building
