Job Description
The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department, ensuring that guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards of cleanliness and hygiene. The role involves supervising and training housekeeping staff, coordinating with other hotel departments, ensuring operational efficiency, and providing exceptional service to guests. The Housekeeping Supervisor plays a crucial role in delivering an outstanding guest experience by leading a dedicated team and maintaining an immaculate environment throughout the hotel.
Responsibilities
Team Supervision & Staff Management:
- Supervise, motivate, and lead a team of housekeeping attendants, ensuring compliance with hotel policies and cleaning standards.
- Assign daily tasks, monitor performance, and provide guidance to team members.
- Assist in training new staff and provide ongoing development opportunities for existing team members to ensure they are knowledgeable about hotel standards, safety procedures, and proper use of cleaning equipment and chemicals.
Room Inspections & Quality Control:
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, proper maintenance, and adherence to hotel standards.
- Monitor service quality and cleanliness, making necessary adjustments to meet expectations.
- Provide feedback and corrective actions when required to maintain consistent service quality.
Guest Requests & Problem Solving:
- Address and resolve guest requests or concerns related to housekeeping in a timely, professional manner.
- Ensure all guest needs, such as additional amenities or special cleaning requests, are met promptly.
- Handle guest complaints, resolve housekeeping-related issues, such as room service delays or cleanliness dissatisfaction, in a professional and efficient manner.
Inventory Control & Supply Management:
- Monitor and manage housekeeping supplies, including linens, cleaning agents, and equipment.
- Report inventory needs and damages, ensuring supplies are adequately stocked and available for staff.
Scheduling & Attendance:
- Assist the Housekeeping Manager in scheduling staff, ensuring shifts are properly filled based on hotel occupancy and special events.
- Maintain accurate attendance records and adjust staffing levels as necessary to meet operational requirements.
Health & Safety Compliance:
- Enforce health and safety regulations related to cleaning procedures, chemical handling, and general cleanliness.
- Ensure staff members use appropriate personal protective equipment (PPE) and adhere to proper hygiene practices.
Collaboration with Other Departments:
- Work closely with the Front Desk, Maintenance, and Laundry departments to ensure seamless hotel operations.
- Communicate room status updates and maintenance issues to relevant teams in a timely manner.
Lost and Found:
- Oversee the Lost and Found process, ensuring items are logged, stored securely, and returned to guests promptly.
Performance Monitoring:
- Evaluate team performance, providing regular feedback and conducting performance reviews as necessary.
- Foster a motivated and high-performing team by encouraging teamwork and maintaining high service standards.
General Statement:
- Perform any other reasonable duties as assigned by the manager.
Qualifications
- High school diploma or equivalent required. Certification in hospitality management or a related field is a plus.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to inspect and assess cleanliness standards with keen attention to detail.
- Proficiency in using housekeeping management systems and basic office software (e.g., Microsoft Word, Excel).
- Good organizational and time management skills to manage multiple tasks simultaneously.
- Knowledge of cleaning chemicals, equipment, and health & safety regulations.
- A positive, professional, and service-oriented attitude.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to handle stressful situations with composure.
- High level of initiative and ability to work under pressure.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
