Management, facilitate and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits
Process necessary action to ensure inventory accuracy
Manage stock damages in a timeline manner.
Loss prevention
Control all areas of risk management, physical security, store cash controls, inter-store communication and loss prevention audits
Liaison with security company for scheduling, training and management of guards
Store SOP and Compliance
Lead store operation policy and process to ensure smooth and efficient operations
Audit SOP execution compliance across stores and provide necessary training to Retail team to ensure high compliance following company standards
Store facility and Maintenance
Manage and maintain the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furniture or other related items to facility
Oversee maintenance on all lighting and electrical system as required
Ensure clean and neat organization of all back of house areas, stock rooms, maintenance rooms, alternations, rest rooms and hold areas in accordance with company standards
Equipment and Store supply management
Manage and maintain all store equipment inclusive of office equipment, computers, phones, registers, alternations, music, POS tickets etc..
Ensure proper order on packaging material, stationary, CRM materials etc..
Maintain depth and accurate records of repair in partnership with After Sales service team
Operations cost ownership
Work with Retail Manager to align Store Operations costs for assigned store locations
Manage store operations expense within approved budget
Constantly review operational expenses and find solutions for cost saving without compromising high quality standards of luxury operations
Cross-functional collaboration
Closely collaborate with cross-functional teams to build a seamless operational excellence
Closely partner with Retail Managers and store team to define and execute plans to elevate operational excellence in the stores thereby providing seamless customer experiences
Champion key operation projects that require strong collaborations with cross-functional teams
Operations Team development
Set Store Operations objectives, key performance matrix to support business objectives
Provide learning and development opportunities, performance management for team members
Build a highly efficient Operations team with strong collaborative spirits with cross-functional teams
Stakeholders management
Represent DAFC in working with some key stakeholder (including landlords and tenants) as assigned by line manager
Additional tasks may be required following business needs
Requirements
Qualification:
Bachelor&aposs degree in Business Administration, Operations Management, or a related field.
Knowledge:
Knowledge in luxury fashion is a preferable.
Experience:
Proven experience as an Operations Manager or in a similar leadership role, preferably in the Luxury Retail industry.
Strong understanding of operational processes and best practices.
Demonstrated experience in driving process improvement and implementing operational efficiencies.
Excellent leadership and team management skills, with the ability to motivate and inspire teams.
Strong passion for delivering exceptional luxury customer experiences
Analytical mindset with a data-driven approach to problem-solving.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross- functional teams.
Skill/ competence:
Microsoft Office proficiency is essential.
Proficiency in reading, writing and speaking English.
Good skills in communication, leadership. Previous working experience with Government entities is a plus.
Creativity, resourcefulness, flexibility, and motivation.
Benefits
Attractive Compensation: Competitive salary package, including fixed 13th-month salary.
Health & Well-being: Comprehensive healthcare insurance.
Career Growth: Annual performance reviews, training programs, and internal rotation opportunities to support your development.
Exclusive Employee Benefits: Enjoy 2050% discounts on DAFC products and access to special internal sales events with exceptional offers on luxury items.
Workplace Experience: A professional, creative, and well-equipped working environment where you can explore the world of luxury fashion.
Team Culture & Engagement: Be part of a vibrant company culture with happy hours, team-building activities, year-end celebrations, and more.
Luxury Industry Exposure: A unique opportunity to work in Vietnams premium fashion retail sector, surrounded by iconic global brands
