M t cng vic
Ra i t thng 8/ 2016, Base.vn c bit n l cng ty cng ngh i u trong lnh vc Software-as-a-Service (SaaS) ti Vit Nam, cung cp nn tng qun tr doanh nghip ton din gip gia tng hiu sut, ti u chi ph v to tng trng cho hn 10.000 Doanh nghip. Trong sut 9 nm hot ng, Base.vn lun duy tr
tc tng trng hai ch s hng nm, khng nh v th dn u th trng.
Chuyn vin Trin khai (Customer Success - Customer Onboarding) ti Base ng vai tr nh mt
nh t vn ti u vn hnh (Operations Excellence Consultant), l cu ni gia sn phm v khch hng. H ng hnh cng doanh nghip trong qu trnh ng dng gii php ca Base, nhm m bo
chuyn i s hiu qu, nng cao tri nghim, mc gn b ca khch hng.
Chng Ti Tm Kim Nhng Ngi Sn Sng Bt u T Nhng Vic Nh, Bn B Theo ui Mc Tiu Ln, Chu Kh Hc Hi V Lin Tc Ci Thin. Bn S Ph Hp Vi V Tr Ny Nu Bn
- Sn sng v ho hng vi cc hot ng hc tp vo sng th By V chng ti tin rng khng c con ng tt no dn n s vt tri ngoi s chm ch, k lut v kht khao hc hi. Mi sng th By l mt c hi bn i nhanh hn, xa hn so vi mt bng chung.
- Bn b theo ui mc tiu Bi hnh trnh thay i cch mt doanh nghip vn hnh cha bao gi d dng. Base khng ch bn sn phm m ng hnh cng s chuyn ha. iu i hi s kin tr, n lc bn b, v tinh thn khng b cuc.
- C t duy tch cc v lng tin vo s ci tin Sn phm c th cha hon ho. Quy trnh c th vn ang ti u. Nhng chng ti tm ngi thy vn l c hi gp phn lm tt hn, thay v than phin hay li. Ti Base, mi th u ang tt ln v bn c th l mt phn ca hnh trnh .
- C kht khao kim tin & mun c tr xng ng vi gi tr mnh to ra Ti Base, thu nhp khng ph thuc vo thm nin hay chc danh ch ph thuc vo hiu qu.
- Customer Success Specialist ti Base s lm g
- Business Analysis | Nghin cu v phn tch nghip v vn hnh ca Doanh Nghip:
- Phn tch nghip v, kho st k vng lm r bi v a ra chin lc trin khai ph hp i vi tng Doanh Nghip
- Project Management | Lp k hoch v qun tr cc d n trin khai cng ngh v chuyn i s ca Base.vn:
- T vn cho khch hng cch thc trin khai cc gii php ca Base.vn vo h thng qun tr vn hnh ca Doanh Nghip
- Lp k hoch v qun tr tin d n m bo vic ng dng Base c hiu qu
- Bo co d n v x l cc vn pht sinh trong nghip v hoc ci tin sn phm
- Training | o to v tp hun cho Doanh Nghip:
- Thc hin cc bui o to, tp hun i ng nhn s pha khch hng (cp qun l & nhn vin) s dng thnh tho v t vn hnh h thng
- T chc cc bi kim tra, nh gi, cp chng ch chng nhn nng lc s dng h thng ca i ng khch hng
- Vit ti liu d n v h tr ngi dng trong giai on thch nghi (User Adoption)
- Monitoring | H tr qu trnh s dng, bo co v nh k ti u h thng:
- H tr gii p cc vn pht sinh trong qu trnh p dng cng ngh ca khch hng
- Bo co nh k hiu qu s dng theo di tnh hnh ng dng cng ngh
- T chc nh gi nh k v ln phng n ti u cho khch hng sau 1 thng, 3 thng, 6 thng
- Product Development | Phn tch nhu cu thc t v xut tnh nng pht trin h thng gii php ca Base.vn:
- Tip nhn, tng hp v phn tch cc nhu cu nghip v thc t t khch hng
- xut cc tnh nng pht trin v ti u h thng gii php ca Base
Tm hiu thm v v tr Customer Onboarding ti y.
- Chn dung mt Customer Success Specialist ti Base
- Sinh nm 1997 - 2002, c tri nghim i lm fulltime, u tin cc ng vin tng lm trong cc Startup (c bit Startup Cng ngh), c ting Anh l li th
- u tin ng vin tng tham gia hoc thch lm vic theo m hnh d n
- C t duy h thng, k nng phn tch, gii quyt vn
- C t duy dch v (service-oriented)
- Ham hc hi, thi cu tin
- Kin tr, chm ch, khng s t chi v tht bi
- Thch chinh phc th thch, mong mun khai ph v khng nh nng lc, tm kim c hi bt ph gii hn bn thn
- Work hard - Play hard!
Nng lc cn c v tr Customer Success Specialist:
- Project Management: K nng qun l d n
- Business Analyst: K nng phn tch nghip v
- Problem Solving: T duy gii quyt vn
- Critical Thinking: T duy phn bin
- Communication & Presentation: Kh nng giao tip v thuyt trnh trc m ng
- Quyn li ca bn v tr Customer Success Specialist
Thu Nhp V i Ng
- Thu nhp khng gii hn = Lng c nh theo level (8m n 10m) + Ph cp + Commission da trn doanh thu trin khai & hiu qu trin khai & Thng hiu qu cng vic. Thu nhp trung bnh t 15M 20M.
- ESOP (Employee Stock Ownership Plan): Chnh sch khen thng dnh cho nhng c nhn c ng gp xut sc cho cng ty quyn li him ti Vit Nam (Tm hiu thm v cu chuyn ESOP ca Base ti: https://life.base.vn/cau-chuyen-crazy-cua-base-vn/)
- Chm sc sc khe: Khm sc khe nh k, gi bo him PTI cho nhn vin
- Cc chnh sch khc: Ngh mt, Thng, Bo him, Ph cp, theo Lut Lao ng v chnh sch Cng ty.
L trnh o to bi bn:
- Kin thc: Kin thc qun tr Doanh nghip, phn tch nghip v, ti u sn phm, ng dng cng ngh SaaS; Tri nghim Khch hng B2B;
- Cng c: B gii php qun tr doanh nghip Base.vn; h thng CSM hng u th gii;
- K nng: B k nng khai thc nhu cu phn tch nghip v - t vn - o to - nh gi - qun tr d n
L Trnh Thng Tin
- L trnh nh gi nhn vin r rng, minh bch, da trn s liu, bo co chi tit, bao gm 02 t Midterm Performance Checkin (nh gi kt qu gia k) 3 thng/ln v Career Planning 6 thng nh k.
- Fast-track: Khuyn khch nhn vin t xut v n nhn th thch nhng v tr cao (Key member: Coach/Team Leader/Manager) khi chng minh c nng lc.
Mi trng & Vn ha:
- Mi trng tr, lnh mnh, nhiu c nhn xut sc
- Vn ho cao s cng bng, t t, h tr ln nhau trong cng vic, hiu thm v S t t v Lut hp dn ca Base ti: Lut hp dn Base).
- Vn ha hc tp v pht trin mnh m, xut bn tri thc & chia s kin thc thng qua cc hot ng learning, training, sharing, ... & mng x hi tri thc ni b Base Square
- Nhiu hot ng gn kt ni b: CLB c sch, CLB th thao: Base Runners, Base FC, CLB cu lng, tennis, trekking, ...
- Quy trnh phng vn:
- Vng 1: Phone Screening (Phone call/Google meet)
- Vng 2: Competency Interview (onsite)
- Vng 3: Culture-Fit Interview (onsite)
- Vng 4: Job Offering & Career Path Sharing (online via Google Meet)
a im lm vic: Tr s H Ni Tng 16, Thp A, HUD Tower, 37 L Vn Lng, Thanh Xun, H Ni.
Thi gian lm vic: Th 2 n Th 6: 8h30 - 12h00; 13h30 18h00. Th 7: 8h30 - 12h00.
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Cu Chuyn V Base
- Base.vn - Kin to hnh phc: https://www.youtube.com/watchv=qgvlVp6US6g
- Con ngi ca Base: https://life.base.vn/
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