Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose
This position is responsible for monitoring and improving the overall performance of the Health business by tracking key metrics, generating actionable insights, and partnering with internal stakeholders and external providers to deliver better cost outcomes, service quality, utilization control, and turnaround time (TAT). The role will also lead provider performance reviews and drive performance improvement plans (PIPs) to ensure providers meet contractual and operational expectations.
Job Responsibilities
Health Business Performance Monitoring
- Review health business performance against defined KPIs across key dimensions and collaborate with other stakeholders to identify improvement opportunities and drive targeted initiatives to enhance overall performance
- Identify performance risks, root causes, and trends translate findings into actionable recommendations for corrective and preventive actions.
- Collaborate with cross-functional teams (e.g., Distributions, Claims Ops, Provider Management, Underwriting, Product, Actuarial, Finance, Customer Service, IT/Data) to align performance objectives and execute improvement initiatives.
- Support strategic reviews such as business health checks, portfolio reviews, provider strategy discussions, and performance deep-dives.
Provider Performance Management
- Monitor provider performance across cost, quality of services, direct billing utilization and SLA
- Build and manage a provider scorecard framework and performance benchmarking (by provider tier/cluster, specialty, case type) per provider network strategy.
- Lead periodic provider reviews (monthly/quarterly) including agenda preparation, data packs, meeting facilitation, minutes, and follow-up action tracking.
- Initiate and manage providers performance improvement actions:
Define performance gaps and improvement targets Develop improvement plans jointly with providers and internal stakeholders Track execution, measure outcomes, and escalate issues where needed Coordinate investigations of performance anomalies (e.g., unusual cost spikes, high utilization patterns, repeated TAT breaches) and recommend mitigation actions. Stakeholder Management & Communication
- Act as a key interface between internal teams and providers for performance discussions.
- Present insights and recommendations to leadership in a concise, decision-ready format.
- Ensure alignment of initiatives to business objectives and support change management for performance improvement programs.
Additional Responsibilities: Perform other duties as assigned by the Line Manager or Leadership team to support the overall goals of the organization.
Job Accountability
This role is pivotal in driving end-to-end health and provider performance outcomes by driving data-led insights, governance discipline, and measurable improvement actions.
As our team grows and evolves, you'll have the chance to accelerate your career in people management within a dynamic and newly established environment. Be a part of something exciting and transformative at PVA!
Job Requirements
Qualifications
- Bachelor's degree in Business Administration, Finance, Data Analytics, or related fields.
- 6-8 years of experience in life/non-life insurance, provider management, healthcare analytics, or performance management.
- Strong understanding of healthcare products, claims dynamics, and provider operations.
- Proven track record in performance analytics, stakeholder management, and driving improvement initiatives.
Knowledge and skill
- Strong analytical and problem-solving capability
- Performance management & KPI design expertise
- Excellent stakeholder management and influencing skills
- Ability to translate insights into actions and business impact
- Strong communication and executive presentation skills
- Strong verbal and written communication skills in English and Vietnamese.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
