About Marou
At Marou, our mission is to connect the world with award-winning Vietnamese Chocolate. We are a vertically-integrated chocolate company dedicated to crafting the finest artisanal chocolates using only the highest quality ingredients. With a commitment to exceptional taste, sustainability, creativity, and design, we aim to provide a unique and indulgent chocolate experience to our customers. Our products are distributed worldwide, and we pride ourselves on maintaining a high level of customer satisfaction.
ROLE PURPOSE
- This position is responsible for leading the end-to-end global supply chain, including its design, planning, governance, and execution across Marou.
- Build and lead a centralized, data-driven supply chain model that ensures product availability, inventory optimization, operational resilience, and scalable growth across manufacturing, retail, wholesale, e-commerce, international markets, and overseas warehousing.
- Act as strategic supply chain leader, system architect, process owner, and execution authority, translating business growth ambitions into sustainable supply chain capabilities across Vietnam and international markets.
KEY RESPONSIBILITY
End-to-End Global Supply Chain Leadership
- Define and maintain end-to-end supply chain governance, decision rights, escalation mechanisms, and accountability frameworks.
- Translate business strategy, growth plans, and market expansion objectives into executable supply chain capabilities.
- Lead supply chain transformation initiatives to improve scalability, service level, inventory productivity, and operational efficiency.
Sales & Operations Planning (S&OP)
- Design, implement, and lead the weekly S&OP / Integrated Business Planning (IBP) process.
- Align demand, supply, inventory, capacity, and financial plans across functions.
- Drive cross-functional accountability and decision-making across sourcing, procurement, central planning, warehousing, sales support and global logistics.
- Improve forecast accuracy for our multiple sales channels, inventory health, and service level through disciplined planning processes.
Demand Planning & Forecasting
- Design and own forecasting methodology by SKU, channel, customer, market, and location.
- Measure and improve forecast accuracy through MAPE, Bias, trend analysis, seasonality modeling, and demand sensing.
- Establish forecasting logic for new product launches, promotional activities, and market expansion.
Supply Planning, MRP & Replenishment
- Own supply planning logic for finished goods, raw materials, packaging materials, and merchandise.
- Govern MRP parameters, replenishment policies, safety stock models, and planning horizons.
- Balance service level, freshness requirements, production efficiency, and working capital objectives.
- Align production plans with manufacturing capacity and business priorities.
Warehousing & Inventory Management
- Own inventory strategy across Vietnam warehouses, international distributors, and set up future international hubs.
- Optimize inventory holding costs while maintaining target service levels.
- Drive inventory accuracy, cycle count governance, and inventory productivity improvements.
International Logistics & Distribution
- Manage global logistics network including Export operations, Customs compliance, Freight management, International warehousing, Distributor fulfilment.
- Optimize transportation cost, lead time, service level, and network efficiency.
- Ensure supply chain continuity during logistics disruptions, geopolitical events, and market volatility.
Distributor & Omnichannel Supply Chain Management
- Ensure product availability across: Store chain, E-commerce, International distributors, B2B customers
- Establish a supply chain collaboration framework with international distributors.
- Improve distributor inventory visibility, replenishment planning, forecast accuracy, and service performance.
Procurement & Supplier Management
- Own procurement strategy for non-cacao materials, packaging, merchandise, indirect materials, and logistics services.
- Consolidate purchasing volumes and strategic supplier relationships.
- Govern supplier performance, MOQ, lead times, service levels, quality, and compliance standards.
ERP, Master Data & Digital Supply Chain
- Act as a business owner for D365 Business Central supply chain modules.
- Define and govern master data standards, including item cards, BOMs, routings, replenishment parameters, and planning policies.
- Lead supply chain digitization and process automation initiatives.
Leadership & Capability Building
- Build and lead high-performing teams across planning, procurement, logistics, warehousing, and supply chain operations.
- Establish performance expectations, KPIs, and succession plans.
- Develop analytical, planning, systems, and business partnering capabilities.
MINIMUM REQUIREMENTS
- 10+ years of progressive Supply Chain experience, including at least 5 years in a leadership role with end-to-end accountability.
- Proven experience in planning, inventory management, procurement, logistics, and S&OP in Manufacturing, FMCG, F&B, consumer goods, retail, or related industries.
- Experience managing international supply chain operations, including export markets, distributors, and logistics partners.
PREFERABLE REQUIREMENTS
- Professional certification (APICS, CPIM, CSCP, or equivalent)
- Experience across APAC, Europe, or other international markets.
- Experience in premium consumer products, food manufacturing, or specialty retail.
- Experience leading ERP implementation, digital transformation, or supply chain scaling projects.
Working location: Thu Duc City, HCMC.
Working time: Monday to Friday (8:30 AM - 5:30 PM).
In accordance with the laws on personal data protection, we shall apply the Personal Data Processing Notice to all candidates. By submitting your application to Marou Chocolate, you confirm that you have read and understood the Personal Data Processing Notice available at the following link: Marou-Privacy Notice to Candidates & Employees-EN.pdf, and consent to our processing of your personal data for the purpose of assessing your suitability for the position and preparing for your potential employment with us.
