Head of Project Management Office

ROLE's PURPOSE

The Head of PMO is responsible for establishing, operating, and continuously enhancing the Group-level IT Portfolio Governance Framework. This role ensures all projects, programs, and investments align with corporate strategy, optimize the Value Risk Resource balance, and achieve objective benefit measurement. This strategic role focuses on Portfolio

Oversight, Appraisal and Governance.

KEY RESPONSIBILITIES

Portfolio Governance

Design, operate, and chair the Portfolio Board/Steering Committee

Orchestrate the project pipeline; evaluate, prioritize, and balance budget allocation against delivery capacity.

Act as the CIO's representative in recommending the suspension, postponement, or adjustment of projects that no longer align with strategy or breach Risk/ROI/Capacity thresholds.

Investment & Benefits Management

Standardize the Business Case process, including financial modeling (TCO, NPV, IRR, Payback).

Establish a Benefits Map, assign Benefit Owners, and monitor post-go-live benefit realization.

Conduct independent Post-Implementation Reviews (PIR) for all Group-level IT initiatives.

Delivery Assurance & Stage-Gates

Implement a robust Stage-Gate system across the entire project lifecycle.

Provide Independent Project Assurance (R/A/G ratings) and deliver Go/No-Go recommendations at each critical gate.

Ensure stringent compliance with strategic objectives, risk management, information security, privacy, operational standards, and vendor requirements.

Methodology, Data & Tools

Define and maintain PMO methodologies based on international standards: PMBOK/PRINCE2, MoP/MSP, Agile Scale, and ITIL.

Design and manage the PPM Toolchain (Project, DevOps, Power BI).

Build the PPM Data Model, standardize data entries, and monitor SLAs for data completeness, timeliness, and accuracy.

Develop portfolio prioritization scoring models (Strategy, Value, Risk, Capacity, Compliance) and perform Scenario Planning.

Resource & Vendor Governance

Track capacity and demand across the portfolio to optimize resource utilization and capability building.

Manage Vendor Performance: Monitoring KPIs/OLAs, penalties, compliance, and delivery quality.

Collaborate with Enterprise Architecture (EA) and the Architecture Review Board to ensure architectural alignment.

Communication & Change Management

Develop executive dashboards and portfolio reports for the Board of Management (BOM)

Articulate and communicate the Portfolio Value Narrative

Develop the PMO Playbook, providing training and coaching to enhance internal project management maturity.

JOB REQUIREMENTS

Education:

Bachelor's Degree in Information Technology, Business Administration, Economics, or related fields.

Certifications: PMP or PRINCE2 Practitioner, at least 1 Portfolio/Program certification: PfMP, MoP, MSP, or PgMP.

Language: Fluent in English (Professional Working Proficiency).

Experiences:

At least 12 years of progressive experience in IT Management, Project Governance, or Strategic Consulting.

At least 5 years in a PMO/ Portfolio Leadership role, preferably within complex, high-transaction environments such as Retail, Large-scale Manufacturing, Banking, FMCG

Experience in ITIL, Lean Six Sigma, SAP, and AI technology platforms is a plus

Proven track record in managing portfolios exceeding 30 billion VND/year.

Experience in achieving at least 20% Benefit Realization and maintaining high predictability metrics (CPI, SPI, EAC, TCPI).

Experience chairing Portfolio Boards and Stage-Gate reviews.

Technical Competencies

Hard Skills:

Strategic Portfolio Governance Management

Portfolio Value Management

Soft Skills:

Strategic & Critical Thinking

Business Acumen

Stakeholder Management

Leading by influencing

Decision Making

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