Head of Operations

Responsibilities:

- Set quarterly Objectives and Key Results (OKR) for Operations (including Supply Chain, Logistics/ Reverse, Operations Excellence)

- Set a budget for Operations, and set up processes to monitor and manage actual expenses against budget

- Initiate continuous improvement initiatives to achieve greater efficiency and lower the cost of operations

Logistics & Reverse Logistics Management:

- Lead 3rd Party Logistics team to manage network of 3rd party logistics providers to achieve operational KPI

- Plan and monitor day-to-day running of operations and operational KPI

- Plan and monitor 3PL activities, resources, and operational KPIs during campaigns

- Anticipate risks related to 3PL operations and take proactive actions to mitigate or eliminate the risks

- Manage returns from customers or marketplace platforms to ensure that all returns are authorized

- Perform regular reconciliation of inventory between 3PL warehouses and OnPoint system

- Coordinate between 3PL and marketplace platforms to ensure first-mile delivery (pick up/drop off) are executed efficiently

- Work with Brands to inbound inventory at marketplace platform's warehouse (Fulfilment by platforms)

- Develop and maintain Standard Operating Procedures, and ensure 3PL adheres to the SOP

- Reconcile fulfilment fees from 3PL and marketplace platforms

- Manage Reverse Logistics to control bad stock across stakeholders: platforms, 3PL, Warehouses

Supply Chain Management:

- Lead Supply Management Team to run monthly S&OP meeting

- Responsible for optimizing inventory holding to keep Days of Inventory low without risking Out of Stock (OOS)

- Raise Purchase Orders to ensure that inventory arrived on time to avoid OOS

- Coordinate with the 3PL team to ensure that 3PL warehouses have sufficient capacity to receive the inbound inventory

- Responsible for monitoring SLOB inventory level, and collaborating with Commercial to clear the SLOB timely

- Develop and maintain Standard Operating Procedures, and ensure 3PL adheres to the SOP

Operations Excellence:

- Lead end-to-end process mapping, gap analysis, and redesign across core operational flows (Demand Planning, Procurement, Inbound, Warehousing, Outbound, Returns, Last-mile).

- Identify inefficiencies, bottlenecks, and operational risks; translate them into clear improvement initiatives with measurable impact.

- Apply continuous improvement methodologies to drive productivity, quality, and cost improvements.

- Establish and maintain Standard Operating Procedures (SOPs) and ensure consistent execution across teams and partners.

- Lead initiatives to reduce operational costs, waste, and losses (e.g. failed delivery, customer returns, inventory discrepancies).

- Identify operational risks and build preventive controls and contingency plans.

Requirements:

1. Education background requirements: Master's degree is preferable

2. Experience/Industry requirements:

- 10 + at work, minimum 5y at same level

- Experience in managing operations in an Omni-channels practice from Supply Chain and Logistics standpoint

- Excellent horizontal stakeholder management and communication skills

- Ability to analyze and build optimization strategy for operational excellence

- Able to perform activities-based costing, analyze cost related to each operational activity throughout the end-to-end supply chain, and identify opportunities for cost reduction

- Able to create a process map of operational activities, identify non-value-adding or inefficient activities, and seek opportunities to re-engineer processes

- Able to work with the team to creatively propose solutions, and make recommendations to improve operational KPI

- Practical experience in applying Lean Six Sigma methodology

- Strong focus on standardizing and simplifying processes, setting up operational principles, reducing errors, and training team members

- Analytical and able to utilize data and Business Intelligence to make informed decisions

- Strong bias for actions to achieve positive outcomes for business

- Fluency in English

3. Competency requirements:

- Stakeholder management: Identifying, engaging, and satisfying the needs and expectations of various stakeholders involved in a project or organization

- Teamwork and Collaboration:

Building partnerships and working collaboratively with others to meet shared objectives.

Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

- Develops Talent & Builds Effective Teams: The ability to inspire, guide, and influence individuals or teams towards the achievement of both their career goals and the organization's goals

- Leading change: The ability to guide individuals, teams, and the organization as a whole through periods of transition, ensuring that the intended changes are successfully adopted, and the desired outcomes are achieved

- Strategic mindset:

Perform strategic thinking with advanced and long-term impact.

Seeing ahead to future possibilities and translating them into breakthrough strategies.