About the Role:
DHL Supply Chain is looking for a Head of Operations Excellence (OE) to lead digitalization, sustainability, and continuous improvement initiatives across Vietnam. This role plays a critical part in driving standardization, compliance, and operational excellence, while aligning with regional and global strategies.
Key Responsibilities:
- Lead and drive the Operations Excellence (OE) strategy across the country, ensuring alignment with regional and global objectives while supporting overall business growth
- Champion a culture of continuous improvement across all sites, leveraging Lean, Six Sigma, and best-in-class methodologies
- Identify, prioritize, and implement process optimization initiatives to improve efficiency, productivity, service quality, and cost performance
- Partner with Operations, Solution Design, IT, and Commercial teams to deliver end-to-end supply chain improvements and scalable solutions
- Contribute to customer solutions, tenders, and business development by integrating OE capabilities into value propositions and driving competitive advantage
- Represent the OE agenda at senior management level, ensuring accountability across key pillars including Safety, Quality & Regulatory Assurance, Operational Management Systems, and Labor Management tools
- Establish governance frameworks, performance metrics, and reporting mechanisms to track OE initiatives, including benefits realization and ROI
- Lead OE projects end-to-end, from opportunity identification through execution and sustainability of results
- Build and develop OE capabilities across the organization through training, coaching, and mentoring programs
- Foster strong customer relationships by leveraging data, insights, and management reporting to drive continuous improvement and proactively mitigate risks
- Ensure full alignment with safety, quality, and compliance standards across all operations
Key Requirements:
- Strong experience in Operations Excellence / Continuous Improvement within logistics or supply chain
- Proven track record of driving results through effective team management and cross-functional collaboration
- Solid experience in operations, systems, and digitalization, with the ability to drive the digital agenda
- Excellent analytical abilities combined with strong commercial acumen
- Experience leading transformation initiatives and delivering measurable operational improvements
- Strong stakeholder management skills with the ability to influence senior leadership
- Analytical mindset with the ability to translate data into actionable insights
- Experience working in complex, multi-site or regional environments
- Strong leadership and team development capabilities
- Excellent communication and problem-solving skills
Experience & Education:
- At least 10 years of experience in contract logistics, supply chain, manufacturing, or a related industry
- Bachelor's degree or higher
Why Join DHL Supply Chain
At DHL Supply Chain, we are committed to excellence, innovation, and continuous improvement. You will be part of a dynamic, fast-paced environment where you can shape the future of supply chain operations and make a real impact.
