Head of Insights and Analytics

ABOUT THE JOB

The Head of Insights and Analytics is a senior leadership role responsible for maximising the business value delivered by data and analytics across the service centre, while also acting as a strategic performance adviser to the Executive leadership of the centre.

The role has a dual purpose:

1. Strategic Performance Advisory

• Act as a trusted adviser to Executive Management of the Service Centre by defining how business performance is measured, understood, and improved.
• Lead a small central team (4–5 data analysts and engineers) responsible for developing and maintaining an enterprise-grade performance measurementframework, including KPIs, dashboards, insights, and executive reporting.
• Translate complex operational, technology, workforce, and delivery data into clear, actionable insights that inform strategic decision-making, prioritisation, and investment.
• Shape the narrative on service centre performance, productivity, capacity, risk, and outcomes for senior stakeholders across the bank.

2.Analytics Delivery Oversight and Capability Leadership

• Provide senior oversight of multiple data and analytics teams within the service centre that deliver work to the broader bank via business-defined backlogs.
• Ensure analytics delivery is well governed, outcome-focused, and aligned to enterprise standards, while enabling teams to execute efficiently against agreed priorities.
• Build the capability, maturity, and leadership depth of analytics teams through coaching, talent development, and consistent operating practices.
• Balance delivery performance with long-term capability uplift, ensuring the service centre evolves from execution-focused delivery to a high-confidence, insight-driven partner for the bank.

MAIN RESPONSIBILITIES:

• Deliver commercial insights and recommendations that inform product development, customer proposition and risk management strategies.
• Support the identification and work with the business on prioritisation of analytics projects that address emerging market trends, customers needs and competitive dynamics
• Lead and develop a team of data & analytic professionals to design and develop actionable insights (analytic, data science, data management and/or reporting) for the Centre
• Build and develop data & analytics teams to service backlogs determined by the business aligned data teams
• Lead the design of innovative solutions that drive better customer outcomes, drive growth, increase efficiency and simplify processes through the adoption of new and emerging data and analytic solutions
• Partner with business leaders to ensure alignment between analytics outputs and overall business objectives
• Oversee the integrity and quality of data used in analytics, ensuring compliance with regulatory requirements and internal risk frameworks
• Create a culture of continuous improvement through people leadership, coaching and development.

YOUR SKILLS & EXPERIENCE

• 10–12+ years experience in strategy, advanced analytics, decision science, or data-driven leadership roles, primarily within Financial Services, Consulting and/or Information Technology.
• Demonstrated experience translating complex analytical or technical topics into executive-level insights and decisions
• Proven leadership of data, analytics, technology or multidisciplinary teams, often across multiple geographies (including offshore centres).
• Experience managing in service model
• Strong background in risk management, regulatory compliance, and governance frameworks as they relate to the use of data and analytics.

ESSENTIAL CAPABILITIES

• Ability to translate complex technical concepts to executive audiences to ensure buy in to changes
• Ability to determine key business drivers and represent performance against these drivers to an Executive audience
• Proven track record of building, motivating and developing data & analytic teams to deliver tangible customer and business results
• Sophisticated influencing skills and ability to influence and shape outcomes at an executive level
• Well-developed leadership skills and experience managing multi-disciplinary teams across diverse geographical locations
• Colleague and customer first mindset
• Structured problem solving
• Comfortable resolving conflicts and making priority calls
• Strong project management skills
• Proficiency in data analytics, data science, and statistical methodologies, including experience with machine learning and artificial intelligence, data sourcing, cleansing, ETL and development of analytical models

THE BENEFITS AND PERKS

1. Attractive compensation and benefit package

2. Exciting career and development opportunities

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• Well-equipped & modern Agile office
• Special programs to improve your physical and mental health

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.