The Position
The Head of Human Pharma Operations works across Human Pharma (HP) to develop customer centric strategies that help build customer loyalty and align with business objectives to maximise customer outcomes. A key part of the role is to lead and manage the Human Pharma Operations Team to implement and optimise these strategies in partnership with the business. This includes :
- Managing Team/People
- Drive Human Pharma Operation Focus
- Managing Business / Performance
Dutie s & Responsibilities
- Strategy & Customer Engagement Excellence
- Drive customer-centric strategies, including Segmentation & Targeting and multi-channel engagement
- Optimize CRM (Veeva) and ensure effective use across Sales, Marketing, and Medical
- Enable orchestration of customer journeys through data, tools, and KPIs
- Lead initiatives to strengthen customer understanding and experience
- Business Analytics & Customer Insights
- Provide actionable insights to support decision-making across stakeholders
- Ensure data accuracy and effectiveness of dashboards and reporting
- Identify gaps and drive data-driven improvement plans
- Leverage predictive analytics and new data sources for deeper market understanding
- Forecasting & Strategic Planning
- Support IBP, forecasting, and scenario planning processes
- Consolidate assumptions for business outlook and long-term planning
- Deliver timely customer and competitor insights to brand teams
- Shift analytics from reporting to insight-driven decision support
- Multi-Channel Excellence (MCE)
- Lead the MCE roadmap and capability development
- Analyze digital engagement trends and identify innovation opportunities
- Partner with regional teams to adopt best practices
- Integrate insights into actionable engagement strategies
- Operational & Event Management
- Oversee execution of customer engagement events across functions
- Ensure compliance and quality standards in event management (Veeva, Concur)
- Monitor HCP engagement programs and speaker activities
- Sales Force Effectiveness & Training
- Drive training strategy and execution to build high-performing teams
- Improve coaching capabilities of managers
- Support sales force structure, KPIs, and incentive programs
- Lead certification and capability-building initiatives
- Leadership & Team Management
- Lead, coach, and develop the Human Pharma Operations team
- Drive performance management and talent development
- Ensure strong team capability and succession pipeline
- Cross-functional Collaboration
- Partner with Sales, Marketing, and Medical teams on planning and execution
- Support brand planning, launch readiness, and operational processes
- Enable integrated, personalized customer engagement across functions
- Compliance & Governance
- Ensure adherence to company Code of Conduct and local regulations
- Promote a strong compliance culture across the team
- Act promptly on compliance and pharmacovigilance issues
Require ment - Bachelor degree - Science, Business, or Marketing, Business or related discipline .
- Minimum 5 years of s ignificant experience in Commercial Operations with minimum of 3 years leadership experience .
- Pharmaceutical or Healthcare Industry experience is preferred
- Strong personal interaction skills / Team player needed for high degree of cross-functional work
- Proficiency for English in professional level (writing & speaking) and fluent in Vietnamese are required
- Required skills: Motivating Others , Teamwork , Result Orientation , Customer Focus , Driving Excellence and Passion for Performance
- Special skills:
- Expert Strategic & Analytical thinking skills
- Proven Project Management skills
- Commercial and Business Understanding
- Advanced CRM/CVM experience
- Sales Force Effectiveness skills
- Multi-channel experience
READY TO CONTACT US
Please contact our Recruiting Team:
Ms. Phuong Vo: [Confidential Information]
Our Company
Why Boehringer Ingelheim
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
Want to learn more Visit https://www.boehringer-ingelheim.com
