Head of card

Company Description ABBANK (An Binh Commercial Joint Stock Bank), established in 1993, is a fast-growing commercial bank in Vietnam with 165 transaction offices and a workforce of around 4,000 employees serving approximately 1 million customers nationwide. The bank is committed to putting customers at the center of its services and creating an inclusive, supportive working environment for its talents. ABBANK's culture emphasizes people development, collaboration, flexibility, adaptability, and disciplined execution. The bank has been recognized as one of HR Asia's Best Companies to Work for in Asia for three consecutive years and has received multiple industry awards, including Visa's Leadership in payment volume growth and the Asian Development Bank's Trade Deal of the Year. These achievements reflect ABBANK's strong focus on innovation, service quality, and sustainable growth.

Role Description The Head of Card is a full-time, on-site leadership role based in Hanoi, responsible for driving the strategy, growth, and profitability of ABBANK's card business. This role oversees the development, enhancement, and lifecycle management of card products, including credit, debit, and prepaid cards, aligning them with customer needs and market trends. Day-to-day tasks include setting business targets, monitoring performance metrics, managing budgets, and leading initiatives to increase card usage, customer engagement, and payment volume. The Head of Card collaborates closely with marketing, sales, risk management, IT, and operations to ensure seamless product delivery, compliance with regulatory requirements, and robust risk controls. The role also involves leading and developing the card team, building partnerships with payment networks and key merchants, and identifying new opportunities to strengthen ABBANK's position in the cards and payments market.

Qualifications

• Demonstrated expertise in card products, payments, and retail banking, with experience managing credit, debit, or prepaid card portfolios.
• Strong strategic planning and business management skills, including target setting, performance analysis, and P&L responsibility.
• Knowledge of risk management, regulatory compliance, and card operations, including authorization, settlement, and dispute handling.
• Proven leadership and team management abilities, with experience mentoring diverse teams and driving cross-functional collaboration.
• Advanced communication and stakeholder management skills, with the ability to work effectively with internal teams, partners, and vendors.
• Experience in product development, customer experience design, and data-driven decision-making for card or payment solutions.
• Bachelor's degree or higher in Finance, Business, Economics, Banking, or related field; relevant professional certifications are an advantage.
• Background in the Vietnamese banking or financial services market, preferably within cards and digital payments, is highly beneficial.