1. Planning and Operations Management
- Develop and implement strategic plans to optimize operations and business performance across the assigned supermarket chain.
- Evaluate and analyze the effectiveness of plans, making timely adjustments to ensure business objectives are achieved.
- Monitor implementation progress and provide regular updates and reports to the Channel Director.
2. Plan Execution Coordination
- Ensure the effective execution of assigned plans and activities in compliance with company policies, procedures, and standards.
- Coordinate with relevant departments to implement promotional campaigns, events, and marketing activities.
- Supervise the implementation of sales policies to ensure consistency and effectiveness across all stores.
3. Customer Relationship Management
- Develop and maintain strong customer relationships, enhancing customer service quality to ensure customer satisfaction and loyalty.
- Handle customer complaints and feedback professionally and efficiently.
- Organize customer care programs and customer satisfaction surveys to improve service quality.
4. Budget and Resource Management
- Effectively manage budgets, costs, and resources while controlling risks to achieve targets related to sales revenue, market share, distribution, merchandising, brand image, and supermarket channel presence.
- Plan and monitor resource utilization to optimize costs and operational efficiency.
- Evaluate and recommend process improvement initiatives to enhance productivity and work quality.
5. Team Development
- Recruit, train, and develop employees, ensuring they possess the necessary skills and knowledge to perform their roles effectively.
- Assess employee performance and develop individual and team development plans.
- Foster a positive work environment that encourages innovation, collaboration, and employee engagement.
6. Reporting and Analysis
- Collect and analyze business data and prepare periodic reports for the MT Head.
- Provide recommendations for improvement based on data analysis to enhance business performance and customer service quality.
- Monitor market trends and competitor activities and propose appropriate business strategies accordingly.
JOB REQUIREMENTS
EDUCATION & MAJOR
- Bachelor's degree or higher.
- Preference given to majors related to business such as Business Administration, Marketing, Commerce, or related majors.
WORK EXPERIENCE
- Minimum 8 years of relevant working experience, at least 2 years of experience in a similar position in multinational companies or large-scale enterprises in dairy, food, or FMCG industries; dairy industry experience is highly preferred
PROFESSIONAL KNOWLEDGE & SKILLS
- Strong experience and knowledge in managing commercial activities related to modern trade chains, including interaction with customers - especially buying and purchasing departments.
- Good understanding of brand and category management within Modern Trade environments.
- Proven ability to build and develop strong collaborative relationships with customers and business partners.
- Excellent communication, negotiation, persuasion, and presentation skills.
- Strong analytical and business planning skills.
- Effective problem-solving skills.
OTHER REQUIREMENTS
- Proficient in Microsoft Office applications.
- Good spoken and written English.
- Demonstrates integrity, attention to detail, and a proactive, enthusiastic attitude.
Thank you for your interest in our recruitment. Due to the large number of applications received, only shortlisted candidates will be contacted for the next round.
