Welcome to the job description page. Let's explore this opportunity together!
At Acclime, we seek for people who care about delivering honest, professional and quality advice to our extended business community. We value diversity, inclusion, and trust, and we search for extraordinary individuals who are excited about working in an international corporate service practice.
Our organizational culture is at the core of what we do. Our values define our identity, and our staff are part of the journey towards growth, development and success together with our clients and partners. We know companies with a strong culture and identity thrive the most in the long run, which is why our culture is a priority.
Now, let's dive right into the job summary and explore the essentials of this exciting role.
Challenge yourself. Job summary.
In this exciting and challenging role, you will work in our Group IT Team, located in our Ho Chi Minh office as Group Business Analyst.
Job Description
The Group Business Analyst plays a pivotal role in analysing, documenting and supporting the successful roll-out and delivery of a global process and technology transformation program. This role is responsible for analyzing, documenting, and optimizing business processes across international offices, ensuring alignment with strategic objectives and enabling scalable, efficient operations.
Key Responsibilities
- Analyze and document current business processes across departments and regions.
- Identify inefficiencies, bottlenecks, and improvement opportunities.
- Collaborate with cross-functional teams to design future-state processes.
- Support the implementation of new technologies and systems aligned with process improvements.
- Facilitate workshops and interviews with stakeholders to gather requirements and validate process designs.
- Develop and maintain process maps, SOPs, and documentation.
- Monitor and report on process performance using defined KPIs and metrics.
- Ensure process changes are effectively communicated and understood across the organization.
- Assist in change management activities to support transformation initiatives.
- Contribute to the development of training materials and user guides.
- Ensure compliance with internal policies and external standards.
- Promote a culture of continuous improvement and operational excellence.
- Work closely with international teams to ensure consistency and scalability of process solutions.
Key Requirements
- Bachelor's or Master's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
- Minimum 2 years of international experience in process analysis, business transformation, or operational excellence.
- Preferred experience in the professional services industry, with an understanding of service delivery models and client-centric operations.
- Experience with process modeling tools (e.g., BPMN, Visio, ARIS).
- Familiarity with ERP systems, workflow automation, and digital transformation initiatives.
- Certifications (preferred):
- Process & Quality: Lean Six Sigma, BPM, ISO 9001
- Project Management: PMP, PRINCE2, Agile, Scrum
- Change Management: PROSCI, ADKAR
Soft Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills in English.
- Confident facilitator and stakeholder manager.
- Detail-oriented with a focus on quality and accuracy.
- Adaptable and resilient in a fast-paced, dynamic environment.
- Proactive and self-driven with a continuous improvement mindset.
- Collaborative team player with a global perspective.
Thrive. Your tailored benefits and rewards.
At Acclime, people are a paramount element in delivering excellent services to our clients. That is why we invest in the development of staff, maintain regular training both technical updates and soft skills, and produce HR favourable policies to attract and retain talents working for us. Every one of us is trained, equipped, motivated and working to high standards. Let's explore local employee's benefits and rewards:
- Competitive salary package.
- 13th salary provision.
- Stable, international, professional and friendly working environment; a diverse and inclusive community where you can voice out your ideas.
- Full support and coaching to fast track the development of your career and realise your potential.
- Participation in expert training courses, conducted both internally and externally.
- Awards and recognition programs for your achievements and success.
- Opportunity to join the quarterly senior meeting and other events for senior level.
- Team and company celebrations and fun activities and gifts on a regular basis such as company trip, year-end party, International Women day, Mid-Autumn, Vietnam Women Day, Christmas, Lunar New Year.
- Proactive annual leave policy, starting with 15 days in the first year. Christmas date is day off.
- Annual Health checkup.
- Private Health Insurance (after the completion of probation).
- Telephone allowance 200,000VND per month.
- Team activity VND200,000 per month.
- Transportation for working purpose is arranged by company such as Grab, Taxi.
- Gifts or allowance for special life milestones, occasion such as marriage, newborn arrivals, condolences.
- Salary is reviewing twice a year.
- Work from home 1 day per week.
- Welcome kits to commemorate this joyful and memorable milestone.
- Referral bonus for recruitment and for the new services engagement with Clients.
- Yoga Class, Running Club and others well-being activities.
- Parking facilities.
