Job Description Summary
Job Description
Activities & Responsibilities
- Perform timely and accurate preventive maintenance on medical equipment.
- Troubleshoot, service, corrective maintenance and install equipment of basic complexity.
- Own customer issues from dispatch or identification to resolution.
- Proactively engage with team members to ensure appropriate solutions for customers.
- Capture and maintain accurate work documentation, including debriefing, ordering parts, and metrics.
- Ensure strict compliance with EHS and regulatory guidelines.
- Partner with customers and/or sales teams to recommend value-added services.
- Maintain strong customer relationships, ensuring timely communication and follow-up.
- Escalate problems to experienced Field Engineers when necessary.
- Perform all administrative tasks in a timely manner.
- Occasionally provide application training to clinical or scientific staff on designated equipment.
Technical Knowledge & Hard Skills
- Associate degree in a related field or fresh engineering graduate (less than 2 years of experience).
- Proficient in one modality, enabling performance of all related tasks.
- Experience with web applications and Microsoft Office suite.
- Trained and updated in all mandatory trainings.
- Good knowledge of processes and tools related to the role.
- Good verbal and written communication skills for customer interaction.
- English: Read, understand, and hold conversations.
- Basic proficiency in Excel and PowerPoint, with the ability to support data analysis and create structured
presentations under guidance.
- Willingness to learn and use digital tools to interpret performance data and communicate findings effectively.
- Exposure to remote diagnostics and troubleshooting, with support from senior engineers.
- basic network setup tasks knowledge, such as IP configuration and coordination with IT teams, under
supervision.
- Learning to identify and report equipment issues remotely, contributing to service continuity and minimizing on-
site interventions.
Behavior & Soft Skills
- Ability to represent the company's cultural behaviors.
- Technical curiosity and willingness to learn.
- Safety-first mindset.
- Collaboration and team-oriented approach.
- Rigor, organization, and time management skills.
- Listening skills and composure.
- Seeking feedback and advice to grow and learn.
- Customer-focused mindset.
Additional Information
Relocation Assistance Provided: No
