Business Planning & Budgeting: Monitor business performance, revenue, market indicators and P&L against budget; review sales & marketing plans and recommend improvement actions.
On-site Operations & Quality: Supervise hotel operations, service quality, property maintenance, infrastructure and technical issues; monitor daily outlet performance and promotional effectiveness.
Cross-functional Coordination: Coordinate with Finance, HR, IT, Marketing/Communications, PMU and other functional departments to support project operations, budgeting, recruitment, investment and problem-solving.
Stakeholder & Operator Management: Work closely with the hotel/operator to resolve operational issues, ensure contractual requirements and maintain effective collaboration.
VIP/Diplomatic Guest Management: Coordinate with relevant parties to ensure proper reception and service for diplomatic/VIP guests.
Legal & Compliance: Review service contracts and hotel-related legal/policy matters; coordinate with relevant departments and authorities on administrative, legal and work-permit issues.
