SCOPE OF WORK
Development, and continuous enhancement of in-house solutions and platforms. This role is responsible for building a strategic enterprise application that serves as the central system for managing customer data, sales activities, customer journeys, engagement, service operations, and business insights.
Strong full-stack development expertise for API's, AI-powered development tools to accelerate delivery while maintaining high standards for quality, security, scalability, and maintainability.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Design, develop, and maintain an enterprise-grade CRM/CXM platform supporting the full customer lifecycle.
- Build modules for customer management, lead management, sales pipeline, account management, customer service, customer engagement, campaign management, workflows, and analytics.
- Develop intuitive web applications, APIs, and data services using modern full-stack technologies.
- Collaborate with business stakeholders to translate operational requirements into scalable software solutions.
- Develop and maintain APIs, integrations, and data synchronization processes.
- Leverage AI-powered development tools such as GitHub Copilot, LLM-based coding assistants, agentic AI systems, and similar platforms to accelerate software design, coding, testing, debugging, documentation, and solution delivery.
- Validate, refine, and optimize AI-generated code to ensure accuracy, security, performance, and maintainability.
- Design and implement integrations with, Contact Center, Communication Platforms, Kiosks, and other enterprise systems.
- Build workflow automation, customer journey orchestration, notifications, approval processes, and business rules engines.
- Develop customer insights, reporting dashboards, KPI tracking, and executive analytics capabilities.
- Optimize database performance, application scalability, and system reliability.
- Participate in architecture reviews, code reviews, DevOps processes, deployment planning, and production support.
- Drive the adoption of modern software engineering and AI-assisted development practices across the team
- Manage workload across multi-property deployments and support demands.
- Support time-based project deliverables and operational commitments, ensuring timely delivery of CRM/CXM features, enhancements, integrations, and support activities according to business priorities and demand.
REQUIREMENTS/QUALIFICATIONS
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.
- Minimum of 2+ years of experience in full-stack web application development.
- Proven experience developing applications, CRM, or workflow-driven systems.
- Database: Microsoft SQL Server, PostgreSQL, MySQL
- API Development: RESTful APIs, Web Services, Integration Frameworks
- Strong understanding of application security, authentication, authorization, and data governance.
- Hands-on experience using AI-assisted software development tools and modern development workflows.
Preferred Experience
- Experience designing or implementing CRM and customer experience management platforms.
- Knowledge of customer lifecycle management, customer engagement, sales operations, and service management processes.
- Experience with workflow engines, automation platforms, reporting, and business intelligence solutions.
- Experience with Hospitality, Instant Messaging platforms, and other API systems integrations.
- Experience implementing AI capabilities within customer-facing or data-driven applications.
Key Competencies
- Customer-centric solution design
- Full-stack software engineering excellence
- AI-assisted development proficiency
- Enterprise application architecture
- Strong business process analysis
- Problem-solving and innovation
- Stakeholder management and communication
- Ownership, accountability, and continuous improvement mindset
Discover more job opportunities on our website: https://careers.hoiana.com/
Candidate can apply on LinkedIn or directly apply via email: [Confidential Information]
