Company Description
Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
As Front Office Team Leader, you'll be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service.
Your day-to-day will include:
- Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requests
- Managing smooth and efficient check-ins and check-outs
- Ensuring accurate guest data is recorded in the system
- Overseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlements
- Handling walk-in and phone reservations when the reservations team is unavailable
- Responding promptly and professionally to guest requests, inquiries, and complaints
- Coordinating with other departments to resolve issues quickly and effectively
- Issuing and controlling guest room key cards to maintain security
- Managing guest messages and information flow
- Supporting the other departments when required
- Reviewing paymaster accounts and reporting feedback to the Front Office Manager
- Reviewing logbooks, following up on pending items, and identifying daily priorities
- Monitoring hotel occupancy, groups, functions, and VIP movements
- Ensuring daily reception reports and documents are completed and filed accurately
Qualifications
- Previous experience in Front Office operations within a luxury or upscale hotel
- Leadership skills with a hands-on, team-first mindset
- Strong communication skills and a genuine passion for guest service
- Confidence handling cash, systems, and operational processes
- Calm, solution-focused approach to guest concerns
- Flexibility to support different shifts and operational needs
Additional Information
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
