Organization- Park Hyatt Phu Quoc
Summary
- Scope and General Purpose of Job: Supervision of all Front Office & Guest Services Only
- Responsible to: Director of Rooms
- This opportunity is open to an emerging leader within the Front Office.
- Sound experience as an Assistant Front Office Manager is preferred, and strong knowledge of systems, Global auditing, and technology systems
- Manages and oversees the preparation and updates of the Front Office Departmental Operations Manual.
- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
- Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures that Front Office associates also provide excellent service to internal customers as appropriate.
- Implements consistent guest recognition programmes and maintains a relevant guest history database.
- Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager/ Executive Housekeeper
- Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Qualifications
Minimum requirements
3 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English and Vietnamese
