Front Office Agent

Company Description

Wink Hotels, Unscripted by Hyatt is Vietnam's first international-standard local hotel chain, offering a fresh take on affordable luxury. Known for its sleek and vibrant design, Wink Hotels integrates modern, chic accommodations with a fun and seamless guest experience. As a growing brand, Wink Hotels prides itself on redefining hospitality in Vietnam with innovative services and a focus on community engagement.

Role Description

This is a full-time, on-site role for a Front Office Agent located in Can Tho. The Front Office Agent will handle daily reception and front office operations, including guest check-ins and check-outs. The role involves delivering exceptional customer service, assisting guests with inquiries, resolving issues, and ensuring a smooth and welcoming experience from arrival to departure. This position requires proactive communication, a friendly demeanor, and the ability to manage tasks efficiently.

Qualifications

• Proficiency in Receptionist Duties, Check-in processes, and Front Office operations
• Strong Customer Service and guest relations skills
• Excellent Communication abilities, including interpersonal and problem-solving skills
• Professional appearance and attitude suitable for a hospitality environment
• Effective organizational and multitasking skills in a fast-paced setting
• Proficiency in using front office management systems and software is a plus
• Previous experience in the hospitality industry or similar roles is preferred