Company Description
T-Ritz Saigon Hotel & Apartment is an innovative and welcoming destination for travelers seeking to experience the vibrant culture of Saigon. Designed with an open and minimalistic aesthetic, the property offers a harmonious blend of contemporary style, comfort, and practicality. It provides guests with a serene and convenient environment, making it an ideal place for leisure or business stays. T-Ritz Saigon is dedicated to exceptional service and creating memorable experiences for its visitors.
Role Description
T-Ritz Saigon is seeking a Front Office Agent for a full-time, on-site position located in Ho Chi Minh City, Vietnam. The Front Office Agent will handle daily reception tasks, manage check-ins and check-outs, and provide exceptional customer service to ensure a welcoming and efficient guest experience. Responsibilities also include managing inquiries, assisting with reservations, and collaborating with other team members to maintain a high standard of service.
Qualifications
- Proficiency in Receptionist Duties, Check-in processes, and other Front Office operations
- Strong Customer Service and Communication skills to engage with guests effectively and professionally
- Ability to multi-task and remain calm in a fast-paced environment
- Proficiency in English; additional languages are a plus
- Basic computer and administrative skills, including knowledge of hotel management systems
- Previous hospitality or front desk experience is preferred
