Jade Halo Bridge (JHB) is a Vietnam-based business service company supporting foreign clients in business representation, market development, and local operations.
JHB works closely with international partners in manufacturing and engineering industries, providing support in partner sourcing, quality management, engineering coordination, technical support, and customer-facing operations. With strong knowledge of the local market and production environment, JHB plays a key role in bridging global customer requirements with Vietnam-based factories, ensuring quality, compliance, and sustainable growth.
JHB is currently hiring a QA & Technical Support position to ensure product quality and technical compliance for customers in the U.S.
Products include woven and printed labels, heat transfers, decorative patches, eco-friendly products, and anti-counterfeit solutions.
(Fresh graduates will be provided with structured training and on-the-job guidance to fully perform these responsibilities.)
Responsibilities
- Collect and validate the traceability information in response to claims.
- Verify label compliance in response to claims, following established procedures.
- Prepare reports on findings, non-conformities and corrective action plans.
- Manage out-sourced personnel for product audits.
- Handle technical inquiries and provide technical support from customers in Vietnam regarding product specifications, regulations, and client standards.
- Provide training to customers and local teams on the proper use, handling and application of lables and products.
- Analyze quality complaints from customers, identify root causes, and propose effective solutions.
- Maintain records of audits, technical reports and complaints in accordance with the quality management system.
- Maintain constant communication with the client sales and quality teams.
- Prepare reports on weekly activities and customer status.
Qualifications
- Bachelor's Degree in Industrial Engineering, Textile Engineering, or related fields.
- Good English communication skills (IELTS 6.5 or TOEIC 750+)
- Strong analytical and problem-solving abilities.
- Detail-oriented, customer-focused, and adaptable to multicultural environments.
Benefits
- Comprehensive training and mentoring program for fresh graduates.
- Competitive salary with annual performance bonus.
- Full social insurance.
- Transport, and phone allowances.
- Annual health check and training opportunities.
- 13th month salary.
- Professional, international working environment.
Working Conditions
- Working schedule: Monday to Friday; Saturday is a backup working day if required.
- Full salary-based social insurance in accordance with Vietnamese labor law.
- Home-based working model, Ho Chi Minh City.
- Business travel expenses fully covered by the company.
Application
If you are interested in this opportunity, please submit your English CV to: [Confidential Information].
