Gii thiu thc n, gii thch cc mn n v thc n c bit trong ngy.
Gii thiu thc n cho tr em v nhiu thc n khc nhau khi cn thit.
S dng Captain's Pad chnh xc v d dng cho vic giao tip.
Phc v nc, bnh m v b trong sut ba n cho khch.
Gii thch thnh phn mn n v quy trnh nu khi phc v cho thc khch.
Thnh tho cc kiu trang tr ph hp trong phc v thc ung.
Phc v c ph hoc tr v cc yu cu khc theo tiu chun ca Sedona Suites Ho Chi Minh City.
Phc v v thu dn thc n thc ung kn o v chuyn nghip.
S dng khay ng cch v an ton khi dn .
Dng khay, by bin li bn n cng vi khn tri bn, b n, ly v cc dng c lin quan.
Dn sch khu vc phc v khi cn thit.
Di chuyn bn v gh.
Dn bn v by bin li bn n theo s lng khch.
Phc v cc nhu cu dng phng n ring hoc phng n vi mc ch khc.
K nng cung cp dch v kn o v chuyn nghip.
Thay v ct gi cc loi khn dng, b n, dng c bng inox, ly, thc n thc ung.
Dn dp v sp xp dng gn gng khu vc c phn cng lm vic.
Thay gt tn thuc, phc v thuc l, dn bn v cung cp thm ung v x g.
Qut/ht bi sn nh trc khi vo ca lm vic nu cn.
Hon thnh cng vic c giao theo ca v by bin bn n theo tiu chun.
X l kp thi khi xy ra cc trng hp khn cp.
X l tnh hung khi khch b i.
H tr nhanh chng v chu o khi c ri ro trong nh hng.
Linh hot trong vic h tr nhng khu vc xung quanh khch sn p ng nhu cu v cng vic v yu cu ca khch hng.
Nhn bit nhng khch hng tim nng v gii quyt kp thi nhng trng hp khch hng gy ri.
Nhn v thc hin cc nhim v khc theo phn cng ca cp qun l.
Bo co nhanh cng vic (5 pht) trc khi vo ca, v sinh sch s, tc phong gn gng v mc ng ng phc.
Tham d cc chng trnh o to dnh cho nhn vin phc v, tun theo cc quy tc v chnh sch ca Cng Ty.
S dng h thng POS ca khch sn bn hng, in ha n tnh tin, ng ha n.
K nng thanh ton bng tin mt v bng th tn dng theo hng dn ca b phn k ton.
Cung cp cho khch nhng tri nghim th v thng qua phong cch phc v thc n thc ung chuyn nghip theo tiu chun ca Sedona Suites HCM v cht lng, tnh chuyn nghip v s thn thin.
D on nhu cu ca khch hng v phc v trc khi c yu cu l rt quan trng.
Nhn thy s hi lng ca khch, x l bt k vn c th pht sinh v thng bo lai cho qun l v cch x l chng.
Cho n v nhn bit mi v khch vi mt n ci, nh mt, v mt li cho thn thin, gi khch bng tn khi c th.
Tm hiu nhu cu ca khch bng cch hi t cu hi hiu hn v nhu cu ca khch hng v quan st, lng nghe hnh ng khi c th.
Cm n v tm bit khch mt cch chn thnh.
H tr cc ng nghip khc m bo cc dch v khch hng c p ng kp thi.
Ch ng lng nghe v phn hi mt cch tch cc cc yu cu ca khch hng v vn dng quy trnh gii quyt vn (V d: LEARN, PLEASE, quy trnh phn hi yu cu ca khch hng) x l cc vn v to s tin tng ca khch.
Pht trin v duy tr mi quan h tch cc v hiu qu lm vic vi cc nhn vin khc v cc phng ban.
Hp tc v gip nhng ngi khc thc y mt mi trng lm vic theo nhm v t c mc tiu chung.
H tr tt c cc ng nghip v i x vi h vi s tn trng v thi chng chc.
Bo co tng s c, khiu ni ca khch ngay lp tc cho qun l.
S dng ngn ng chuyn nghip, ph hp, r rng khi ni chuyn vi khch hng v ng nghip.
Trao i cc vn vi ng nghip, cp gim st, cp qun l mt cch kn o v yn lng, trnh trao i cc khu vc cng cng.
Lng nghe v trao i vi ng nghip mt cch hiu qu.
Giao tip qua in thoi mt cch hiu qu, tr li in thoi trong vng 03 hi chung, vi ging ni thn thin, s dng tn ngi gi, chuyn cuc gi n nhng ngi c lin quan, xin php trc khi my ch, ghi nhn thng tin v ngi gi kt thc cuc gi.
JOB REQUIREMENTS
Hc vn: Tt nghip ngnh Qun tr Nh hng hoc lin quan
Kinh nghim: ti thiu 1 nm kinh nghim v tr tng ng
ng i/
K nng phn tch: Hc hi, Gii quyt vn , K nng bn hng
Giao tip: Ting Anh thnh tho, Lng nghe, K nng giao tip in thoi, c ng dng
Communications: English Language Basic, Listening, Telephone etiquette skills, Applied reading
Tnh cch c nhn: c lp, Chnh trc, Kh nng thch nghi/ Tnh linh hot, Kh nng chu ng p lc
Personal Attributes: Dependability, Integrity, Adaptability/ Flexibility, Stress Tolerance
