Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Main Responsibilities
Service & Product Knowledge
- Demonstrate thorough knowledge of food preparation standards and procedures.
- Maintain good knowledge of beverages and professional beverage service.
- Maintain a high level of product and service knowledge to confidently explain and sell offerings to guests.
Guest Service & Experience
- Ensure guests needs and reasonable requests are promptly and professionally met.
- Continuously seek opportunities to enhance the guest experience.
- Establish and maintain effective guest relations.
- Endeavour to remember guests names and address them by their surname where appropriate.
- Communicate with guests in a manner that promotes goodwill, trust, and satisfaction.
- Demonstrate effective and appropriate interaction with guests while maintaining a professional image.
Guest Feedback & Complaint Handling
- Report all guest feedback to the Supervisor/Manager on duty.
- Take appropriate action to resolve guest complaints.
- Be empowered to handle special requests and complaints from outlet guests within assigned authority.
Sales & Promotion
- Sell and promote food, beverage, hotel, and Amanoi products and services.
- Apply upselling and suggestive selling techniques effectively.
- Be familiar with all hotel facilities, including restaurants, bars, and function rooms.
Health, Safety & Security
- Be aware of duty of care and comply with occupational health and safety legislation, policies, and procedures.
- Identify and initiate corrective actions for hazardous situations and report potential dangers to supervisors/managers.
- Adhere to hotel security and emergency policies and procedures.
- Be familiar with property safety standards, first aid, and fire emergency procedures.
- Log all security incidents and accidents in accordance with hotel requirements.
Cleanliness & Maintenance
- Adhere to hotel cleaning and maintenance programs.
- Ensure a consistently high standard of cleanliness in the assigned work area.
