Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Role
A fantastic opportunity for a Food & Beverage Attendant to join our team delivering exceptional dining experiences by providing professional, attentive service and demonstrating strong knowledge of menu offerings. The role supports guest satisfaction, safety, and cleanliness standards while contributing to the overall success of the food and beverage operation.
Responsibilities
- Demonstrate strong knowledge of food preparation standards, beverage offerings, and professional service techniques.
- Confidently explain, recommend, and upsell menu items and hotel products to enhance guest satisfaction and revenue.
- Deliver prompt, professional service and proactively anticipate guest needs to elevate the overall experience.
- Build positive guest relationships, including addressing guests by name and communicating with warmth and professionalism.
- Recognize opportunities to enhance the guest journey through personalized service and thoughtful interactions.
- Handle guest feedback and complaints effectively, taking action within authority and escalating when necessary.
- Promote all hotel facilitiesincluding restaurants, bars, and event spacesto support sales initiatives.
- Adhere to all health, safety, security, and emergency procedures while reporting hazards or incidents promptly.
- Maintain consistently high cleanliness standards and follow hotel cleaning and maintenance programs.
- Support a safe, organized, and servicefocused work environment at all times.
Requirement
- At least 1 year of relevant experience in the food and beverage or related service field.
- Prior food service experience with general knowledge of restaurant operations is preferred.
- Good command of spoken and written English.
- Knowledge of Chinese or Korean is an advantage.
- Proactive, honest, and able to work effectively under pressure.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
- Aman Global Complimentary Night Program.
- Share-room accommodation with full board at the Colleagues Cafeteria.
- Laundry service.
- 12 Annual Leave Days.
- 44 hours per week and 11 public holidays a year.
- PTI Health Care Package for Employee and Immediate Family Members.
- Competitive Remuneration Package.
- Learning and development programmes through Aman.
- Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
