Company Summary
We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Fitment Support Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
Online Fitment Support
- Provide real-time assistance to outfield fitters with installation procedures and troubleshooting
Post Fitment Verification
- Confirm successful installation through structured follow-up processes
- Escalate unresolved or complex issues to technical teams for resolution
Telematics Event Diagnostic
- Troubleshoot telematics-related issues and plan corrective actions
Hardware Preparation
- Prepare, configure, and inspect terminals prior to deployment
Product Testing
- Conduct functional and quality assurance tests before product release
- Record test results, identify defects, and initiate corrective actions
Stocktaking & & Inventory Management
- Perform regular inventory counts and reconcile stock records
- Track consumables and manage stock movement between locations
Office Helpdesk Support
- Provide troubleshooting assistance for hardware and software issues
- Support internal staff with IT-related queries
Ad Hoc Operational Support
- Assist with additional operational duties as required
- Maintain flexibility to support cross-departmental needs
Requirements:
- Diploma or Degree in Electrical, Electronic and Telecommunications Engineering
- Minimum 1 years of experience in the IT service industry.
- Proficient in English
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
