Fintech Branch Manager

Position Summary

Vietpay is hiring Branch Managers to lead our operations in Hanoi, Da Nang, and Ho Chi Minh City. The Branch Manager is the most senior leader on the ground in their city, accountable for the full performance of the branch, including sales results, customer relationships, team productivity, and operational execution. This is a hands-on commercial role, not an administrative one. We are looking for sales-driven operators who can build a high-performing team, hit aggressive growth targets, and represent Vietpay to customers, partners, and

regulators in their market.

Key Responsibilities

Leadership and Team Management

• Manage the daily activities of all branch staff, including sales, operations, customer service, and back office functions.

• Set clear individual and team KPIs, monitor performance daily, and hold every team member accountable for their numbers.

• Recruit, coach, develop, and retain top talent. Remove underperformers quickly and fairly.

• Run a disciplined weekly cadence of one-on-ones, team meetings, pipeline reviews, and performance reviews.

Sales and Commercial Performance

• Own the branch sales number. Drive new customer acquisition, merchant onboarding, and revenue growth across all Vietpay products.

• Lead from the front. Spend significant time in the field with the sales team, with customers, and with partners.

• Build and maintain relationships with key merchants, distribution partners, and corporate clients in your city.

• Identify local market opportunities and convert them into measurable revenue.

Strategy Execution

• Work directly with the CEO to translate company strategy into a clear branch-level execution plan.

• Provide the CEO with honest, structured feedback on market conditions, customer needs, competitor activity, and operational risks.

• Contribute to product, pricing, and go-to-market decisions based on direct market intelligence from your branch.

Operations, Compliance, and Back Office

• Coordinate closely with operations, accounting, finance, compliance, and back office teams to ensure smooth, accurate, and timely processing of all branch activity.

• Ensure full compliance with State Bank of Vietnam regulations, internal policies, AML and KYC requirements, and Vietpay service standards.

• Own branch P&L visibility, including revenue, costs, headcount, and productivity metrics.

Customer Experience

• Personally engage with key customers and resolve escalations quickly.

• Set the standard for customer service excellence across the branch.

• Ensure every customer interaction reinforces Vietpay's reputation as the most trusted fintech partner for small businesses in Vietnam.

Required Qualifications

• Excellent English language skills, both written and spoken. You must be able to communicate clearly, directly, and professionally with the CEO and the international leadership team.

• Proven experience leading and managing multiple teams in a financial services environment, including banking, payments, lending, microfinance, insurance, or fintech.

• Strong sales background and a clear commercial mindset. You must be sales-driven, target-oriented, and comfortable carrying a number.

• Demonstrated ability to coach, motivate, and hold a team accountable to KPIs.

• Strong understanding of the Vietnamese SME and merchant landscape in your assigned city.

• Bachelor's degree in business, finance, economics, or a related field.

• Vietnamese citizenship or legal right to work full-time in Vietnam.

Preferred Qualifications

• Prior experience as a branch manager, regional manager, or head of sales at a bank, payment company, or fintech.

• Experience launching new products, opening new branches, or scaling teams from a small base.

• Existing network of merchants, agents, or distribution partners in Hanoi, Da Nang, or Ho Chi Minh City.

• Familiarity with digital payments, prepaid cards, e-wallets, lending products, or merchant acquiring.

Performance Expectations

This is a results-based role. Success in the first twelve months will be measured against:

• Branch revenue and new customer acquisition targets.

• Team headcount, productivity, and KPI attainment.

• Quality and stability of merchant and partner relationships.

• Operational accuracy, compliance posture, and back-office turnaround times.

• Quality of communication and reporting to the CEO.