Fintech Branch Manager

Key Responsibilities

Leadership and Team Management

• Manage the daily activities of all branch staff, including sales, operations, customer service, and back office functions.

• Set clear individual and team KPIs, monitor performance daily, and hold every team member accountable for their numbers.

• Recruit, coach, develop, and retain top talent. Remove underperformers quickly and fairly.

• Run a disciplined weekly cadence of one-on-ones, team meetings, pipeline reviews, and performance reviews.

Sales and Commercial Performance

• Own the branch sales number. Drive new customer acquisition, merchant onboarding, and revenue growth across all Vietpay products.

• Lead from the front. Spend significant time in the field with the sales team, with customers, and with partners.

• Build and maintain relationships with key merchants, distribution partners, and corporate clients in your city.

• Identify local market opportunities and convert them into measurable revenue.

Strategy Execution

• Work directly with the CEO to translate company strategy into a clear branch-level execution plan.

• Provide the CEO with honest, structured feedback on market conditions, customer needs, competitor activity, and operational risks.

• Contribute to product, pricing, and go-to-market decisions based on direct market intelligence from your branch.

Operations, Compliance, and Back Office

• Coordinate closely with operations, accounting, finance, compliance, and back office teams to ensure smooth, accurate, and timely processing of all branch activity.

• Ensure full compliance with State Bank of Vietnam regulations, internal policies, AML and KYC requirements, and Vietpay service standards.

• Own branch P&L visibility, including revenue, costs, headcount, and productivity metrics.

Customer Experience

• Personally engage with key customers and resolve escalations quickly.

• Set the standard for customer service excellence across the branch.

• Ensure every customer interaction reinforces Vietpay's reputation as the most trusted fintech partner for small businesses in Vietnam.

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Required Qualifications

• Excellent English language skills, both written and spoken. You must be able to communicate clearly, directly, and professionally with the CEO and the international leadership team.

• Proven experience leading and managing multiple teams in a financial services environment, including banking, payments, lending, microfinance, insurance, or fintech.

• Strong sales background and a clear commercial mindset. You must be sales-driven, target-oriented, and comfortable carrying a number.

• Demonstrated ability to coach, motivate, and hold a team accountable to KPIs.

• Strong understanding of the Vietnamese SME and merchant landscape in your assigned city.

• Bachelor's degree in business, finance, economics, or a related field.

• Vietnamese citizenship or legal right to work full-time in Vietnam.

Preferred Qualifications

• Prior experience as a branch manager, regional manager, or head of sales at a bank, payment company, or fintech.

• Experience launching new products, opening new branches, or scaling teams from a small base.

• Existing network of merchants, agents, or distribution partners in Hanoi, Da Nang, or Ho Chi Minh City.

• Familiarity with digital payments, prepaid cards, e-wallets, lending products, or merchant acquiring.

Performance Expectations

This is a results-based role. Success in the first twelve months will be measured against:

• Branch revenue and new customer acquisition targets.

• Team headcount, productivity, and KPI attainment.

• Quality and stability of merchant and partner relationships.

• Operational accuracy, compliance posture, and back-office turnaround times.

• Quality of communication and reporting to the CEO.