Field Services Engineer

About us:

Pentamaster Vietnam is part of the global Pentamaster Group, a leading provider of advanced automation solutions for the manufacturing, semiconductor and electronics industries.

Responsibilities:

Technical & Service Execution

- Diagnose, troubleshoot, and resolve mechanical, electrical, and automation-related issues on machines and equipment.

- Perform machine assembly, panel assembly, wiring, pneumatics routing, and cable management in accordance with engineering drawings and specifications.

- Conduct machine testing, alignment, calibration, and tool verification to ensure optimal performance.

- Collect and validate machine data for buy-off, FAT/SAT, and verification purposes.

Customer Support & Site Activities

- Take ownership of customer-reported issues and drive them to resolution within agreed timelines.

- Provide on-site service, commissioning, and technical support at customer locations when required.

- Deliver basic equipment operation and maintenance training to customers.

- Escalate unresolved technical issues to relevant teams in accordance with internal procedures.

Collaboration & Reporting

- Work closely with programmers, engineers, and project teams to resolve automation and integration issues.

- Provide timely status updates, service reports, and technical feedback to project stakeholders.

- Attend project meetings, service briefings, and technical reviews as required.

Compliance & Continuous Improvement

- Ensure all assembly and service tasks comply with quality standards, safety requirements, schedules, and budget constraints.

- Support continuous improvement initiatives related to service quality, machine reliability, and field efficiency.

- Conducting training sessions for customers on system operation and maintenance.

- Close cooperation with our service and development team in Malaysia.

Requirements:

• Diploma or Certificate in Mechanical, Electrical, Mechatronics, Manufacturing, Industrial Technology, or related fields.
• Minimum 2 years of hands-on experience in automation, machine assembly, or field service.
• Proven ability to work independently with minimal supervision.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret mechanical drawings, electrical schematics, and wiring diagrams.
• Basic understanding of automation systems, sensors, actuators, and industrial equipment.
• Willingness to travel within Asia and to our HQ in Penang, Malaysia.
• Independent, solution-oriented, and team-focused work style.

We offer:

• A dynamic and responsible role in an innovative international technology company.
• Collaboration within an experienced and motivated team.
• International training and onboarding at our sites in Vietnam and Malaysia.
• Competitive compensation with opportunities for professional growth.