Valco Melton, a world leader in adhesive application, fluid handling, and quality assurance systems, is seeking a Field Service Technician to support our continued growth in Vietnam.
The Field Service Technician will install, repair, and service Valco Melton's adhesive dispensing and quality assurance systems at customer sites. The Technician will also advise and train customer personnel in the operation of Valco equipment. Applicants must have general technical aptitude, ideally some prior experience working with machinery, and will need to work based on engineering drawings and electrical and pneumatic schematics.
Candidates for this role must be based out of southern Vietnam, with the ability to travel regularly to customer sites throughout Vietnam and Cambodia.
Specific Responsibilities:
- Provide service and customer support during field visits or dispatches, including on emergency basis.
- Carry out all on-site installation, repair, maintenance and test tasks.
- Train and educate customers to operate and maintain Valco Melton equipment post-installation.
- Provide remote troubleshooting services (via phone, email, or video) when needed.
- Produce timely and detailed service reports.
- Determine customer requirements and make appropriate recommendations.
- Build positive relationships with customers through high-quality work and strong customer service attitude.
- Provide detailed information on spare parts for customers and help customers to upgrade / retrofit their machines.
- Prepare material trials for new projects along with testing and commissioning of new products after installation.
Minimum Qualifications:
- At least 1 - 3 years of experience as a technician in repairing and maintaining factory equipment.
- Working knowledge of electrical and/or pneumatic control technology.
- Ability to work flexible hours and adapt to changing work schedules.
- Able to communicate in English (verbal communication, writing, and comprehension) at a functional level.
- Ability to lift loads of 50 pounds.
Preferred Competencies:
- College degree in Engineering (ideally Mechanical Engineering or Mechatronics).
- Knowledge of single- and three-phase power connections.
- Ability to navigate/program PLC/CNC equipment.
Benefits Package:
- Opportunities to travel overseas for business trips / training annually.
- Receive training in professional environment with Valco Melton subsidiaries in other countries, enhance English comprehension skills.
- Comfortable, creative, and dynamic working environment.
- Flexible working time.
