Field Service Engineer

Key Responsibilities

Installation & Commissioning:

-Install, set up, and commission CW fiber laser systems and handheld welding machine at customer sites, ensuring optimal performance and adherence to safety standards.

Maintenance & Repairs:

-Conduct preventative maintenance, troubleshoot faults, and perform repairs on fiber laser source and handheld welding machine in both the field and the office.

Technical Support:

-Provide on-site and remote technical support to customers, offering timely resolutions to technical inquiries and issues.

Training & Documentation:

-Train customers and operators on laser system and handheld welding machine usage, care, and safety procedures.

-Maintain detailed service reports, documentation, and logs for completed tasks and identified issues.

Customer Engagement:

-Build strong relationships with customers by delivering exceptional service and acting as a trusted technical advisor.

Collaboration:

-Work closely with the global service team and engineering departments to share insights and implement improvements.

Travel:

-Travel throughout Vietnam(and occasionally other regions) to support customer needs, with occasional international training or meetings.

Qualifications and Skills

Education:

-Bachelor's degree or equivalent in Engineering, Physics, or a related technical field is preferred.

Experience:

-At least 2 years of experience, in field service engineering (installation, maintenance, and repair).

-Experience with fiber laser systems or handheld welding machine is a plus.

Technical Skills:

-Proficiency with system operation, diagnostics, and repair.

-Familiarity with safety standards and regulatory compliance.

-Strong understanding of electrical, optical, and mechanical systems.

-Experience with CAD or technical diagrams is a plus.

Soft Skills:

-Excellent communication and interpersonal skills.

-Ability to work independently and under pressure to meet deadlines.

-Strong organizational and time-management skills.

Language:

-Fluency in Vietnamese and professional proficiency in English are required.

Other Requirements:

-Valid driving license.

-Willingness to travel domestically and occasionally internationally.

What We Offer

-Competitive salary and benefits package.

-Opportunities for professional growth and development.

-A collaborative and innovative work environment.

-Access to cutting-edge fiber laser technology and resources.