Field Application Engineer (Junior)

Company Description

EPI Vietnam Technologies Co., Ltd is a leading distributor of electronic components and solutions, catering to a broad range of customers in Vietnam. We specialize in supporting top R&D customers throughout all stages of product development, from early design to mass production. With a dedicated team covering Technical Sales, Field Application Engineering, Purchasing, Logistics, Warehousing, and Customer Services, EPI delivers comprehensive solutions including components, PCBs, and PCBA services.

JOB DESCRIPTION:

1.Research and propose technical solutions:

• Analyze technical requirements from customers, research and propose appropriate solutions.
• Design block diagrams and select components for the design.
• Analyze the customer's Bill of Materials (BOMs) and propose suitable replacement components from EPI's product portfolio.
• Coordinate with the sales team to offer customized solutions tailored to customer needs.

2.Technical consulting for customers

• Work closely with customers to thoroughly understand their technical requirements and provide suitable solutions through technical presentations, product demonstrations, and customer training.
• Advise customers on evaluating and integrating electronic components into their designs.
• Act as a bridge between customers and suppliers to ensure technical requirements are met and collaborate with suppliers to resolve technical issues.

3.Participate in post-sales technical issue resolution and product improvement

• Collaborate with customers and the engineering team to identify root causes and provide timely solutions for post-sales issues.
• Collect customer feedback on product performance and features, and propose technical improvements or configuration adjustments to enhance service quality and customer satisfaction.

4.Collaborate with suppliers

• Work with suppliers to gain in-depth knowledge of their technologies and product portfolios.
• Coordinate with suppliers to gather technical documentation and provide sample products to customers.

5.Understand and build customer relationships

• Understand customer requirements such as products, technologies, project timelines, and production volumes.
• Collaborate with the sales and marketing teams to build strong relationships with engineers and decision-makers involved in projects.

Qualifications

• Expertise in Field Applications and hands-on Technical Support
• Knowledge and understanding of Analog and Electronics principles
• Ability to support Sales teams with technical insights and product recommendations
• Strong problem-solving and communication skills
• Bachelor's degree in Electrical Engineering, Electronics, or related field
• Willingness to work on-site in Hanoi
• Familiarity with the electronics distribution or manufacturing industry is a plus
• Fluent in English is a plus

Professional Development

• Structured technical and product training program with experienced mentors
• Opportunities to join global supplier training programs (online & offline) during the probation period
• Continuous learning and exposure to cutting-edge technologies in the electronics industry

Compensation & Incentives

• Competitive compensation package with total annual income up to 18 months of salary
• Quarterly and annual performance incentives based on KPI achievements
• Annual salary review based on performance and contribution

Insurance & Healthcare

• Full participation in Social, Health, and Unemployment Insurance in accordance with Vietnamese labor law
• Health & Life insurance program for long-term employees

Employee Care & Recognition

• Welfare programs for sickness, maternity, and important life events
• Holiday bonuses on special occasions such as International Labor Day, Independence Day, and Women's Day

Work Culture & Engagement

• Quarterly team-building activities and annual company trip
• Work in a young, dynamic, and supportive environment
• Opportunities to collaborate with international partners and technology suppliers