Factory Customer Operations Manager

Company Description

Winnitex is a global leader in the production of high‑quality woven textile fabrics, specializing in fabric design, manufacturing, sales, and distribution. Established in 1964 as a family‑founded business in Hong Kong, Winnitex has grown to employ over 2,500 people worldwide, with production facilities in China, Vietnam, and Central America. Our vertically integrated operations ensure complete control over fabric production processes, delivering superior quality and traceable products for the apparel, workwear, and performance industries.

Role Description

This is a full-time on-site role for a Factory Customer Operations Manager, based in Hai Ha District, Quang Ninh Province, Vietnam. It is a cross-functional role that bridges operations, customer engagement, and administrative support — with a strong focus on woven fabrics. Importantly, this position does not involve direct production management, but instead ensures smooth customer operations and satisfaction.

Key Responsibilities:

• Ensure smooth factory operations and manage administrative projects with hands‑on involvement.
• Act as a bridge between the Vietnam factory and Winnitex sales teams in Hong Kong, ensuring seamless communication and collaboration.
• Coordinate customer meetings, service interactions, and factory visits to strengthen relationships.
• Collaborate with garment factory customers to address technical inquiries and provide practical woven fabric solutions.
• Streamline sales operations to improve efficiency and ensure seamless customer experiences.

Requirements:

• Proficiency in English, Chinese, and Vietnamese is highly desirable.
• Stationed at our Vietnam factory in Hai Ha District, Quang Ninh Province.
• Proven experience working with woven fabrics and engaging directly with customers.
• Strong background in customer service and relationship management.
• Practical, proactive, and solution‑oriented approach to operations.

Qualifications:

• Bachelor's degree in Business Administration, Textile Engineering, or a related field (preferred).
• Minimum 5 years of experience in operations, customer service, or textile industry roles.
• Strong interpersonal and communication skills, with the ability to liaise effectively across cultures.
• Demonstrated ability to manage multiple responsibilities and deliver results in a factory environment.
• Hands‑on problem‑solving skills and the ability to work independently.

Application:

For interested parties, please send your CV via LinkedIn or email [Confidential Information]. To find out more about us, please visit www.winnitex.com.