ABOUT THE JOB:
The F&B Senior Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, including both service and kitchen coordination. The ideal candidate will have hands-on knowledge of kitchen processes, basic culinary skills, and the ability to lead a team to deliver exceptional guest experiences in line with service and hygiene standards.
Duties may include but are not limited to:
- Supervise and support daily operations of F&B service and liaise with kitchen colleague to ensure smooth service flow.
- Conduct daily briefings with staff to communicate service standards and special requirements.
- Monitor food quality, presentation, and timeliness by coordinating with the kitchen.
- Provide training to team members on service procedures and food knowledge.
- Ensure cleanliness and compliance with health and safety regulations in both FOH and BOH.
- Address customer feedback and complaints in a professional and timely manner.
- Manage opening and closing duties of the restaurant/outlet.
- Assist with inventory, ordering, and stock control of F&B items.
- Collaborate with kitchen team for menu understanding, specials, and promotions.
- Ensure colleagues adherence to grooming standards and service etiquette.
KEY FUNCTIONS:
1. Operational Supervision
- Monitor colleague during service to ensure excellence in execution.
- Support in scheduling and shift planning.
- Oversee set-up and closing procedures.
2. Kitchen & Culinary Liaison
- Ensure smooth communication between service and kitchen.
- Review dish presentation and suggest improvements.
- Understand basic cooking techniques and food terminology.
3. Customer Service Excellence
- Engage with guests and provide a personalized dining experience.
- Handle complaints and resolve service-related issues.
4. Hygiene & Safety Compliance
- Ensure compliance with hygiene, safety, and sanitation protocols.
- Conduct regular inspections of service and kitchen areas.
5. Training & Team Development
- Mentor junior colleague and conduct on-the-job training.
- Evaluate colleague performance and suggest improvement plans.
QUALIFICATIONS INCLUDE THE FOLLOWING:
- Minimum 2 years experience in an F&B supervisory role, preferably with kitchen exposure.
- Basic culinary knowledge is essential; prior kitchen work experience is an advantage.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Sound knowledge of food service operations and guest handling.
- Ability to work under pressure and during peak hours.
- Flexible with shifts, weekends, and holidays.
- Good command of English; knowledge of additional languages is a plus.
