Organization- Park Hyatt Phu Quoc
Summary
Reports To: Director of Food & Beverage
Position Objective: To drive the learning culture within the Food & Beverage through immersive onboarding, continual skills elevation, and the refinement of service behaviours that align with Park Hyatt's standards of understated luxury and Forbes Five-Star performance.
Scope of Role: The F&B Assistant Learning Manager acts as the catalyst of development within the F&B, guiding colleagues toward excellence in guest engagement, technical service delivery, and professional growth. This role designs, delivers, and evaluates all learning experiences related to F&B ensuring every associate's journey reflects the precision, empathy, and artistry that define the Park Hyatt brand.
Key Responsibilities:
Learning Design & Implementation
- Develop and implement the F&B learning strategy, aligned with divisional objectives and brand standards.
- Design and deliver onboarding experiences that immerse new colleagues into the culture of luxury and service intent from their first day.
- Create and maintain training materials, learning pathways, and divisional SOPs in alignment with Forbes and Hyatt foundations.
- Conduct hands-on training and field coaching to reinforce service rituals and technical mastery.
- Identify skill gaps through operational observation and feedback mechanisms, designing corrective learning plans.
Performance & Development
- Partner with Department Heads to ensure all colleagues have Individual Development Plans (IDPs) that support long-term growth and retention.
- Monitor and measure the impact of training on guest experience, operational metrics, and colleague engagement.
- Conduct service audits and feedback sessions to evaluate consistency and precision in performance.
- Curate and facilitate learning sessions focused on emotional intelligence, attentiveness, and leadership readiness.
Collaboration & Communication
- Serve as the liaison between the F&B and the hotel's Learning & Development team, ensuring alignment while maintaining departmental autonomy.
- Partner closely with the Director of F&B to integrate training objectives into performance reviews and business priorities.
- Support leadership development for Supervisors and Assistant Managers through tailored coaching and mentorship programs.
Administration & Compliance
- Maintain accurate records of all training activities, attendance, and evaluation results.
- Support the development and upkeep of F&B SOPs, ensuring they reflect brand and operational evolution.
- Ensure compliance with all mandatory learning and safety training requirements within the Division.
Expected Attitude & Behaviour:
- Embodies warmth, composure, and discernmentdemonstrating genuine care for both colleagues and guests.
- Operates with curiosity, precision, and a mindset of continuous improvement.
- Acts as a mentor and role model of brand values, inspiring others through consistency and example.
- Balances creativity with discipline, ensuring that every training moment strengthens operational excellence.
- Upholds discretion, professionalism, and integrity in all colleague interactions.
Qualifications
Minimum requirements
2 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English, Vietnamese
