Job Purpose
- The job holder responsible for: - Consult/ Propose/ develop/ coordinate the implementation of: (1) projects to build Collection governance/Operating model/ Framework/ Strategy/ System and Platform/ People development to maximize and maintain the operational efficiency of the Collection model ; (2) define the model; debt collection methods, principles, standards, measurement/evaluation,... in management, operation and supervision of debt collection activities to ensure efficiency
- Directly implement/ advise the implementation of debt recovery strategies/ methods according to regulations and processes from time to time
- Support the Director of Debt risk mitigation/Debt Risk mitigation Management and Operation in giving ideas to improve the quality of Effectiveness/Productivity of Risk mitigation strategy/ operation
Key Accountabilities
I. General Responsibilities:
- Strictly comply with the Bank's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines... , and service quality commitments (SLAs).
- Comply with the work arrangement and training of Techcombank and of the Division
II. Professional Responsibilities:
- Participate in perusing proposal/ collaborating in the deployment of bank-wide collections technology establishment/ transformation projects as well as maintaining the effectiveness of the operation of technological system/ tools regarding debt collections
- Participate in researching and proposing models, strategy, collections channel/ method, principles, regulation, accountability/ responsibility distribution, assessment/ measurement/ acknowledgement tools,... in collections management and interaction
- Participate in collections management and operation in accordance with bank-wide models and strategies time to time
- Participate in management of debt collections based on bank-wide models and strategies time to time:
- Participate in monitoring collections operation
- Participate in consulting of building debt sale and risk transferring policies; policies/ procedures/ guidance for debt collections; building compliance and legal policies for special business operation 10. Participate in handling complicated issues regarding debt collections operation
Success Profile - Qualification and Experiences
I. Work Experience
- Experience in the field/industry related to finance/banking: at least 05 years
- Experience in risk management: at least 03 years
- Experience in management field: at least 2 years
- Priority is given to personnel with in-depth experience in business lines (real estate/construction/...)
II. Expertise:
- Having in-depth knowledge of credit operations, debt management, regulations and processes related to the operation of debt collection activities in the bank as well as the system of legal documents related to problem debt.
- Having in depth knowledge in advanced market about work areas with position ex head or lead of areas transformation
- Understanding of Data analytics portfolio risk management indicators
- Having knowledge of macroeconomic situation, building and proposing test scenarios Stress-test / Scenario Analysis
III. Qualifications:
- University graduate or above majoring in economics/finance/banking,
- Priority is given to personnel with CFA, FRM
- Foreign language: English
