Expert, Operational Service Quality Improvement

JOB PURPOSE

The job holder is responsible for maximizing the value of the product and work of the product development team by serving as the voice of the customer. The job holder has responsibilities across product management (solution design, solution development, testing, evaluation and refinements), business analysis and user experience to deliver on the customer value proposition within the business. The job holder owns the product vision and roadmap of deliverables with accompanying profit and loss accountability. Furthermore, the Job Holder has accountability to leading/ coaching other Data Product Owner in career development and guiding them to resolve their product road locks.

The job holder proposing solutions and being responsible for implementing automation projects/initiatives of Operations Division and the bank, ensuring automation projects/initiatives are completed on schedule and with quality within the approved budget and put it into use to achieve the expected effect

KEY ACCOUNTABILITIES

A. Product Development and Delivery Roadmap

A1. Product Development

- Co-working with business stakeholders to define Key Objectives and Business value of data products.

- Analyze new technology opportunities and other new market trends to form product ideas (including but not limited to User Workbench, Machine Learning model, Business Intelligent Dashboard, AI Chatbot, Metadata tool)

- Develop product requirements and manage end to end product delivery including customer portrait identification and pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.

A2. Delivery Roadmap

- Drive end-to-end implementation of business as well as technical, security, governance requirements.

- Take charge of defining solution epics, user stories and specific business acceptance criteria with cross functional development team.

- Oversee tasks related to product launches and co-create high impact marketing plans for go-to-market implementation

B. Project/ Stakeholder Management

B1. Project Management

- Adopt and embrace Agile/Scrum practices during the product development process/life cycle.

- Lead product planning release plans and set the expectation for the delivery of new functionalities, as well as strengthen the Agile working rhythm by joining daily stand-ups, iteration, sprint reviews, sprint refinement and retrospectives.

- Resolve people problems and project roadblocks, conduct post mortem and root cause analysis to improve Agile/Scrum practices for maximum productivity and stay on track with committed deliverables.

- Fosters collaboration between cross-functional teams involved in projects.

- On top of risk/issue/dependency management within and across related projects, including: proactive communication of risks prior to an issue developing, clear articulation of the risk, specific project impact due to dependency/risk/ issue with mitigation plan, update regularly clear next actions/ steps.

B2. Stakeholder Management

- Represent the product development team with stakeholders and customers / users, as required.

- Collaborate with stakeholders during the visioning and concept development of a product, also gather feedback, address concerns and inform stakeholders about project progress.

- Drive alignment between product management and senior management teams to create a product that fits the company portfolio.