Existing Customer Management Intern

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Reporting to: Senior Manager, Existing Customer Management
Location: Hochiminh City
Function: Marketing & Partnership Distribution | Department: Existing Customer Management

Learning outcomes:

• Develop hands-on experience in ECM campaign, including campaign implementation and data operation (data cleaning, reconciliation, and campaign reporting)

• Gain exposure to real business use cases in customer lifecycle marketing and repurchase strategies

Description:

• Perform data cleaning, mapping, and reconciliation across multiple sources (sales, campaign, customer data)

• Support weekly/monthly reporting for ECM performance (repurchase tracking, campaign outcomes)

• Prepare PowerPoint slides for internal updates, dashboards, and management presentations

• Assist in maintaining and updating dashboards (Excel-based or BI tools)

• Conduct basic data validation basic data extraction

• Proofread documents, reports, and communication materials to ensure accuracy and consistency

• Support campaign setup and tracking (e.g., lead tagging, result consolidation)

• Assist ad-hoc analysis or requests from ECM team

Qualifications:

• Strong Excel proficiency (data cleaning, mapping, reconciliation, basic functions, pivot tables)

• Good PowerPoint skills for professional slide preparation

• Attention to detail for data accuracy and document proofreading

• Basic understanding of data handling SQL knowledge is a plus

• Eager to learn and proactive in taking ownership of tasks

• Strong sense of responsibility and ability to meet deadlines

• Willingness to work with data and repetitive tasks with high accuracy

• Interest in marketing analytics, customer lifecycle, and data-driven decision making

• Enjoy working in a fast-paced, collaborative environment

• Curious mindset with willingness to explore insights from data