We are looking for Executive Assistant Manager (EAM) - Melia Danang Beach Resort (Vietnam)
Mission:
To provide support to the General Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.
What will you have to do
Operations
- Support General Manager in executing action plans to optimize operations and enhance guest satisfaction
- Coordinate with departments to ensure smooth daily operations
- Participate in the hotel's operating committee
Finance
- Provide input for forecasting and align operations with KPIs
- Support operational audits and ensure compliance with standards
Sales & Revenue
- Assist in upselling activities (Spa, Recreation, Laundry, Transportation) to drive revenue
- Support sales activities, site inspections, and event delivery
Product & Brand
- Handle guest feedback, complaints, and ensure service quality
- Support marketing plans, brand programs, and SOP implementation
- Enhance guest experience across all touchpoints
Rooms Division
- Support supervision of housekeeping, front office, and related areas
- Ensure service standards and coordination across departments
Food & Beverage
- Assist in maintaining F&B service standards and daily operations
- Support revenue optimization and hygiene compliance
Human Resources & Loyalty
- Participate in service culture and brand training programs
- Support loyalty initiatives and ensure guest satisfaction
Sustainability
- Contribute to sustainability initiatives and projects
Health & Safety
- Ensure compliance with safety procedures and regulations
- Participate in training, risk assessments, and emergency preparedness
What are we looking for
- Having knowledge of hotel operations, Rooms and knowledge of all operational positions of a hotel.
- Demonstrated knowledge of Human Resources Management and Talent Development.
- Knowledge of IT tools used in Hotel Management.
- Total geographic availability.
- International experience.
- Leadership, autonomy, strategic vision and solvent social skills.
- Attention to detail and passion for excellence.
- Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center
