Install, Manage and support Windows Operating System, Macbook operating system and mobile device management
Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs
Troubleshoot and resolve desktop incidents
Manage disk and folder sharing, and permission settings on desktops
Handle printer problems at users desktops
Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs
Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment
Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designated locations
Deployment/ Refresh and decom of user workstations using images provided or approved by customer
Manage delivery/shifting/install printers to locations along with Printer partner
Helpdesk provided to handle 1st Level calls and onsite troubleshooting support
Handle EUC support for local and overseas users via remote support tools
Package Software with administrative rights
Manage application deployment on PC and Mobile devices
Resolve all incidents in timely manner, according to the appropriate incident Severity Level defined
Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users
