EOI Customer Service Professionals (Logistics)

Get ready – our Customer Service roles in Vietnam are opening very soon! Submitting your Expression of Interest (EOI) today gives you a massive head start. It ensures you are at the top of our list the moment these positions officially go live. As we gear up for our major project launch, we are actively reviewing EOIs now to schedule interviews shortly. Don't miss out - let us know you're interested today so we can contact you soon.

Your Key Responsibilities:

• Act as the single point of contact between global clients and internal teams, ensuring service quality in line with SLAs.
• Manage order processing and provide customers with regular shipment status updates.
• Handle complaints and respond promptly to ad hoc requests.
• Conduct periodic meetings and performance reporting (e.g., KPIs, OTIF) for clients.
• Collaborate closely with Operations/Field teams to support and fulfill special requirements.

Who Are We Looking For

• Bachelor's degree in supply chain, logistics, or a related field with 4-6 years of working experience
• Solid understanding of both Customs & Trucking operations to proactively support and advise customers.
• Proficient in Customs & Trucking systems (VNACCS/ECUS & TMS) and other specialized logistics software, with a strong grasp of Incoterms and customs procedures.
• Fluent in English (both written and spoken) to effectively collaborate with global stakeholders, paired with strong communication and problem-solving skills.
• Ability to work well under pressure while demonstrating excellent time management and multitasking capabilities.
• Ability to speak Chinese is a strong advantage.
• Possession of a customs declaration certificate is a distinct advantage.
• Open to fresh graduates with proficiency in both English and Chinese

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimizing disruptions from the factory floor to the customer's door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

Disclaimer:

There may be fraudulent job offers and recruitment schemes on social media and job boards or communicated by unsolicited emails. DP World will never request any payment or sensitive financial information from job applicants. To explore genuine career opportunities with DP World, please apply only through our official careers page or trusted platforms like LinkedIn, where we are a verified employer.