ABOUT THE JOB
You will collaborate & drive innovative solutions, provide strategic direction and thought leadership on new and emerging technologies. With a focus on building solutions, maximising use of emerging technologies that will enable NAB to transform our current technology & delivery to our customers ensuring new technologies get traction quickly.
MAIN RESPONSIBILITIES
Technical Capacity:
- The Site Reliability Engineer (SRE) Manager will lead a specialist team working across Cloud practises, Operations Management and Development of production systems and deployment to production and non-production environments in multi-cloud providers (AWS, Azure, GCP)
- The SRE Manager will be focused on running better production systems by defining engineering approaches that deliver best practice.
- Work with incident management to streamline & improve incident triage process and implement SRE best practises to Global Operation Center.
- Work with service delivery to understand what's blocking improvement and stability to resolve problem records swiftly.
- Define Cloud & SRE principles for the teams, improve hiring requirements and set up multi-sprint rotations with focus on resilience of the platform.
- Guide Infrastructure capacity & planning management using system metrics to ensure scalability of services to develop dashboards.
- Implement monitoring tools to ensure the reliability of production environments.
People Management & Delivery:
- As a Manager Engineer, lead an agile delivery scrum team to deliver on engineering standards, sprint backlogs and plans, engineers responsibilities and performance management, code quality, adherence to development guardrails, testing.
- Be the voice of reason between speed and quality;
- As a Manager Engineer & people leader responsible for motivating and engaging your teammates, working together to build a high performing team.
- Responsible for facilitating interviewing new team members including on boarding.
- Ensuring that all performance and career-based activities, conversations and artefacts are prepared together with the individuals, such as; Development Plan and Performance Plan.
- Responsible for facilitating interviewing new team members including on boarding.
Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
YOUR SKILL AND EXPERIENCE
- 10+ years working experience in Software Development; 5+ years experience in leading SRE or Cloud teams; 2+ years in a leadership or engineering manager position.
- Deep knowledge of Azure, AWS, and GCP services.
- Strong understanding of cloud architecture, security, and compliance in regulated environments.
- Proficiency in Infrastructure as Code tools: Terraform, CloudFormation, or ARM templates.
- Experience with CI/CD pipelines and automation frameworks (e.g., Harness, Jenkins, Azure DevOps).
- Hands-on experience with SLIs/SLOs, error budgets, and incident management.
- Familiarity with observability tools: Mimir, Prometheus, Grafana, CloudWatch, etc.
- Experience integrating infrastructure workflows with ServiceNow (e.g., change management, incident tracking, automation).
- Understanding of ITIL practices and operational excellence.
- Strong grasp of Agile methodologies
- Excellent communication skills and ability to work collaboratively
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Sponsored English course with native teachers
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
