OVERALL ROLE
The Engineering Manager will
(lead a team of engineers and technical services team to) oversee the operations of all building systems and ensure they run efficiently, safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at client's premise, ensuring highest standards delivered and best practices implemented.
(Together with a team of engineers,) the Engineering Manager is to provide comprehensive engineering, critical environment management and technical services to client, with a focus on continuous improvement and risk management.
Major Responsibilities
- Leadership (where applicable)
- Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
- Develop and sustain a high-quality well motivated team
- Lead by example and groom the team in achieving maximum client satisfaction level
- Provide technical advice and guidance for service delivery team
- Client/Stakeholder Management
- Manage the key client team representatives effectively to ensure that expected service levels are achieved
- Build strong working relationships with key client representatives and promote JLL's EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team
- Coordinate with stakeholders to ensure smooth delivery of programs and procedures
- Vendor Management
- Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
- Plan and manage budgets for Engineering & Operational contracts
- Manage contract vendors for technical services
- Risk Management
- Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client's Critical Environment (CEM)
- Ensure proper engineering documentation and adherence to the established change management controls for all sites
- Protect the health and safety of staff and others by adhering to and developing guidelines and strategies
- Site Operations
- Plan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility
- 24/7 emergency call support and site attendance is required
- Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time
- Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle
- Continuous optimization of processes, tools and documentation
- Achieve Key Performance Indicators and Service Level Agreement targets
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Min. formal qualification in a technical field (Electrical/Mechanical)
- 5 years of technical (and supervisory) experience in building engineering or equivalent preferred
Critical Competencies for Success
- Technical Competence
- Solid background in engineering , plant machinery, BMS, systems and equipment knowledge
- Quest for Excellence
- Has an eye for detail to ensure the best delivery of services
- Goal-oriented, able to focus on meeting all performance targets
- Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Project Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
Other Personal Characteristics
- Demonstrated superior client relationship skills able to interact with high authorities to manage conflicts and balance conflicting interests between client and firm requirements and has a customer-oriented attitude; also demonstrates a proactive and professional approach to customer service
- Demonstrated superior people management skills ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Self-motivated and confident
- Flexible able to adapt to rapidly changing situations
- Proven ability to initiate and follow through with improvement initiatives
- Able to work independently and be a team player
- Ability to effectively deal with stressful situations
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
KEY STAKEHOLDERS
Engineers/ Technical Staff
Client Staff
Vendor Staff
Government authorities
